Guitar Center Return Policy
Return Ease Factor
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Time: 45 Days
Fees: 0 to 15%
Return Shipping: You Pay!
Customer Service: 1-866-498-7882
Return Verification: Yes!
Return Policy Guide
Return Policy Guide
Guitar Center has a 45-day satisfaction guarantee for most items purchased in-store or online. This means that if you’re not completely satisfied with your purchase for any reason, you can return it for a full refund within 45 days of purchase, as long as it is in original, brand-new condition with all original packaging and accessories.
What Are Guitar Center Return Policy?
Guitar Center’s return policy is designed to ensure customer satisfaction. They offer a 45-day satisfaction guarantee for most items, allowing customers to return items for a full refund within 45 days of purchase. However, there are a few exceptions to this policy:
Standard Return Policy:
- Most items purchased in-store or online can be returned for a full refund within 45 days of purchase.
- Items must be in original, brand-new condition with all original packaging and accessories.
How To Return An Item To Guitar Center?
Return Methods:
- In-store returns: Bring the item to any Guitar Center store along with your receipt or order confirmation.
- Mail-in returns: Contact Guitar Center customer service or visit their website to obtain a return shipping label. Pack the item carefully and include a copy of your receipt or order confirmation.
To return an item to Guitar Center, you can either bring it to your nearest Guitar Center store or mail it back to Guitar Center. If you are mailing back your item, you will need to obtain a return shipping label from Guitar Center. You can do this by contacting Guitar Center customer service.
Once Guitar Center has received your returned item, they will inspect it to make sure that it meets the return policy requirements. If the item is approved for return, you will receive a full refund of the purchase price, minus any shipping and handling charges.
Here are some additional tips for returning items to Guitar Center:
- Be sure to pack your item carefully to prevent damage during shipping.
- Include a copy of your receipt or order confirmation with your return.
- If you are returning an item by mail, be sure to obtain a tracking number so that you can track the shipment.
What Are Guitar Center Exceptions To The 45-day Return Policy?
- Recording devices, DJ equipment, workstation keyboards, rack signal processors, and lighting/fog machines must be returned within 14 days of purchase.
- Vintage instruments must be returned within 3 days of purchase.
- Opened software, headphones, and earplugs are not eligible for return.
- Items that have been damaged, modified, or personalized are not eligible for return.
Returns of the following products must be made within 3 days of purchase – Vintage instruments.
How To Return An Item To Guitar Center?
To return an item to Guitar Center, you can either bring it to your nearest Guitar Center store or mail it back to Guitar Center. If you are mailing back your item, you will need to obtain a return shipping label from Guitar Center. You can do this by contacting Guitar Center customer service or by visiting the Guitar Center website.
Once Guitar Center has received your returned item, they will inspect it to make sure that it meets the return policy requirements. If the item is approved for return, you will receive a full refund of the purchase price, minus any shipping and handling charges.
Here are some additional tips for returning items to Guitar Center:
- Be sure to pack your item carefully to prevent damage during shipping.
- Include a copy of your receipt or order confirmation with your return.
- If you are returning an item by mail, be sure to obtain a tracking number so that you can track the shipment.
Guitar Center’s return policy is one of the most generous in the music industry. It is clear that Guitar Center is committed to customer satisfaction.
What Are Guitar Center Exceptions To The 45-day return policy?
- Recording devices, DJ equipment, workstation keyboards, rack signal processors, and lighting/fog machines must be returned within 14 days of purchase.
- Vintage instruments must be returned within 3 days of purchase.
- Opened software, headphones, and earplugs are not eligible for return.
- Items that have been damaged, modified, or personalized are not eligible for return.
- The following fees apply to Band & Orchestra returns – All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.
What About Guitar Center No Receipt Returns?
Guitar Center may still accept your return without a receipt, but they will need to be able to verify your purchase in some other way. This may include checking your credit card statement, looking up your purchase in their system by name or phone number, or having you provide another form of proof of purchase.
If you are unable to provide any proof of purchase, Guitar Center may refuse to accept your return. However, it is always worth asking, as they may be willing to make an exception.
Here are some tips for returning an item to Guitar Center without a receipt:
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- Be prepared to provide your name, address, phone number, and date of purchase.
- If you have your credit card statement, bring a copy of it with you.
- If you know the date and time of your purchase, this will also be helpful.
- Be polite and respectful to the Guitar Center staff.
What Item Can Not Be Returned To Guitar Center?
- Clearance Items
- Items Identified As Non-Returnable
- Discontinued Items
- Apple Hardware
- Computers
- Opened Software
- Electronic Software Downloads
- Books, CDs
- Videos
- Vinyl Records
- Turntable Cartridges
- Tubes
- In Ear Buds
- Earplugs And In-Ear Monitors
- Fog Fluid
- Harmonicas
- Cleaning Products
- Demo Gear
- Special Orders
- Custom/Special Orders And Items We Don’t Stock.
How To Return An Item To Guitar Center?
To return an item to Guitar Center, you can either bring it to your nearest Guitar Center store or mail it back to Guitar Center. If you are mailing back your item, you will need to obtain a return shipping label from Guitar Center. You can do this by contacting Guitar Center customer service or by visiting the Guitar Center website.
Once Guitar Center has received your returned item, they will inspect it to make sure that it meets the return policy requirements. If the item is approved for return, you will receive a full refund of the purchase price, minus any shipping and handling charges.
Here are some additional tips for returning items to Guitar Center:
- Be sure to pack your item carefully to prevent damage during shipping.
- Include a copy of your receipt or order confirmation with your return.
- If you are returning an item by mail, be sure to obtain a tracking number so that you can track the shipment.
Guitar Center’s return policy is one of the most generous in the music industry. It is clear that Guitar Center is committed to customer satisfaction.
What About Guitar Center Abuse of Return Privileges?
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Do Guitar Center Use A Return Verification System?
Yes, Guitar Center uses return verification. This means that they will inspect your returned item to make sure that it meets the return policy requirements before issuing a refund. This includes checking the condition of the item, the packaging, and all accessories.
Guitar Center may also use return verification to prevent fraud. For example, they may check to see if the item has been reported as stolen or if it has been returned before.
If you are returning an item to Guitar Center, it is important to make sure that it is in original, brand-new condition with all original packaging and accessories. This will help to ensure that your return is processed quickly and without any problems.
Do Guitar Center Have A Return Fee?
No, Guitar Center does not have a general return fee. However, there are a few exceptions:
- Band & Orchestra instruments returned within 30 days of purchase are subject to a $10 sanitization fee.
- Apple products returned within 30 days of purchase with open boxes are subject to a 10% restocking fee.
- Returned items that are not in original, brand-new condition may be subject to a return handling charge or a minimum 15% restocking fee.
Requesting to Return a Product By Mail
No, Guitar Center does not have a general return fee. However, there are a few exceptions:
- Band & Orchestra instruments returned within 30 days of purchase are subject to a $10 sanitization fee.
- Apple products returned within 30 days of purchase with open boxes are subject to a 10% restocking fee.
- Returned items that are not in original, brand-new condition may be subject to a return handling charge or a minimum 15% restocking fee.
Contact our experts at 1-866-498-7882 or email us at [email protected], to obtain a return authorization. Online orders should be shipped to:
Guitar Center
(Your RA #)
4005 N Norfleet
Kansas City, MO 64161-9231
Cash Refund Policy:
Refunds for cash purchases over $250.00 will be made by check or Visa Debit Card (in select locations).
