Overstock Return Policy
Return Ease Factor
Return Policy Guide
Return Policy Guide
What is Overstock Return Policy
If something doesn’t work out, you can send most items back within 30 days of delivery.*
Start the return process within 30 days of receiving your item.
We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. (See Product-Specific Return Policies for exceptions)
You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on Bed Bath & Beyond and Overstock). Marketplace Seller products are subject to the sellers return policy, and are excluded from the return policy above and additional returns programs, such as Welcome Rewards by Club O Free Returns for In Store Credit.
To view the return policy for a Marketplace Seller item, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller’s name. See our Marketplace Seller page for more details.
Defective Product And Returns Due To Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Sending you replacement parts or accessories
Replacing the product or
Issue a refund**
And we’ll also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply.
What Items are Non-Returnable?
In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply.
“As is” and “Final Sale” items
Welcome Rewards by Club O Membership
Non-Returnable If Opened
Mattresses (unless damaged or defective)
Mattress Toppers and Pillows
Items sold in bulk or by the case
For more information on product specific return policies, click here.
Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details.
If you have a non-returnable item that arrived damaged or defective please contact Customer Care.
What is Bed Bath & Beyond and Overstock’s Holiday Return Policy?
- We are dedicated to helping you create the most festive and cozy home this holiday season. We want to make sure that your holiday online shopping experience is safe and convenient, so we’ve extended our return policy through the holiday season.
- This policy applies to purchases from November 1, 2023, through December 31, 2023. To get a full refund, initiate a return for the item(s) within 30 days of delivery or by January 31, 2024 (whichever date is later).
- Returns need to be received at our warehouse within 15 days of the return initiation. All items must be in their original condition to qualify for a full refund. All other stipulations of our Standard Return Policy including non-returnable items, product specific returns, etc. apply. Please click here to view the policy.
How do I return Large Screen TVs (larger than 50 inches)?
Large screen televisions are shipped via freight carrier.
TVs larger than 50 inches can be returned in accordance with our Oversized Return Policy guidelines.
Please be sure to inspect your package carefully at the time of delivery. If you notice any damage or defects, record it on the shipping receipt, refuse the delivery and contact us immediately.
Most large screen TVs include a manufacturer or distributor warranty. Warranty information is listed in the Product Details when included. You may also purchase an extended protection plan when you place your order. If your TV develops a problem, contact our Customer Care Team for assistance.
Televisions that are 50 inches or less follow our Standard Return Policy.
How do I return Large Appliances?
Large appliances (such as but, not limited to refrigerators, washing machines, dryers and range hoods) and outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) may be returned within 30 days from delivery. If your item arrives with visible damage to the packaging, please contact us immediately so we can help in initiating a damage freight claim.
If the item is not working properly (manufacturer defect), you find hidden damage after delivery, is missing parts, or there are installation damages, you must contact the manufacturer and initiate a warranty claim. According to Federal Law, we are unable to return or exchange large appliances after purchase unless the manufacturers has been given the opportunity to attempt to repair the item.
Warranties are included with the purchase of all appliances. The duration of your warranty can be found in the appliance owner’s manual and coverage begins on the date of purchase. The warranty covers everything from sending a technician for repairs to replacing the unit if necessary. Click here to see a list of the manufacturer’s contact information.
When contacting the manufacturer or our Customer Care team, please have the serial number and model number available. If you need further assistance, please call us at 1-800-843-2446.
How do I return a Mattress?
Unless otherwise specified on the product page, mattresses and mattress sets are not returnable unless defective or damaged.
Standard Shipping Mattresses/Bed-In-A-Box Mattresses: Non-returnable for buyer’s remorse reasons unless the mattress is unopened. Please notify us of damage/defects immediately.
For unopened mattresses, please view our Standard Return Policy for additional information.
Oversized Item Mattresses/Mattress Sets: Upon delivery, please inspect your new mattress, foundation, or mattress set before signing the shipping receipt or opening the product. You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately.
Visit our Oversized-Item Return Policy for additional return information.
Does Overstock Return Policy Have Any Return Fees?
Overstock’s return policy does not have any fees for returns. Customers can return items to Overstock for free, regardless of the reason for the return. This includes returns made in-store and online.
This is a very customer-friendly policy, and it makes it easy for customers to return items that they are not satisfied with.
Here are some tips for returning items to Overstock:
- Return the item within 30 days of purchase.
- The item must be in saleable condition.
- If you do not have a receipt, you may be able to receive a merchandise credit instead of a full refund.
If you have any questions about Overstock’s return policy, you can contact customer service for assistance.
It is important to note that Overstock may charge a restocking fee for returns that are made outside of the 30-day return window. However, this fee is waived for returns that are due to a defect in the item or a mistake on Overstock’s part.
Overall, Overstock has a very customer-friendly return policy. Customers are not charged any fees for returns, and the company has a generous return window.
How do I return an item purchased from a Marketplace Seller?
Marketplace Seller items do not follow Bed Bath & Beyond and Overstock’s standard return policy. You will need to contact the Marketplace Seller directly for return issues. Please click here for more details Bed Bath & Beyond and Overstock Market Place.
Does Overstock Return Policy Use A Return Verification System?
Overstock does not publicly disclose whether or not it uses a return verification system. However, the company likely uses some form of system to help ensure that returns are processed accurately and fairly.
One possible way that Overstock could verify returns is by using its customer database. When a customer returns an item, Overstock could check the customer’s history to see if they have a history of returning items. If the customer has a history of returning items, Overstock may be more likely to flag the return for further review.
Another possible way that Overstock could verify returns is by using a barcode scanner. When a customer returns an item, Overstock can scan the barcode on the item to verify that it is a genuine Overstock product. If the barcode is invalid, Overstock may be more likely to deny the return.
Overstock may also use other factors to verify returns, such as the condition of the item and the reason for the return. For example, Overstock may be more likely to flag a return for further review if the item is damaged or if the customer is returning the item for a reason that is not covered by the company’s return policy.
Overall, it is likely that Overstock uses some form of return verification system to help ensure that returns are processed accurately and fairly. However, the company does not publicly disclose the specific details of its system.
It is important to note that Overstock’s return policy is very customer-friendly. Customers are not charged any return fees, and the company has a generous return window. As a result, it is unlikely that Overstock’s return verification system is very strict. However, the system may be used to flag suspicious returns, or that appear to be fraudulent.