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Big lots Return Policy
Return Policy Guide
Return Policy Guide
Welcome to a comprehensive guide on the Big Lots return policy, designed to make your shopping experience smoother and stress-free. Whether you’re a savvy shopper or a curious newcomer, our informative breakdown will provide clarity on returns and exchanges.
Understanding Returns at Big Lots: Your Confidence, Our Priority
At Big Lots, we understand that shopping satisfaction is paramount. Our customer-friendly return policy ensures you can shop confidently, knowing you have the necessary flexibility.
WHAT IS THE RETURN POLICY FOR ITEMS PURCHASED IN A BIG LOTS STORE?
Most merchandise purchased in a Big Lots store can be returned to a store within 30 days of the date of purchase. The merchandise must be in its original condition, complete with accessories, packaging, and instructions, and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. We reserve the right to research the original purchase and to limit or decline a refund or exchange. Please note that items purchased in a Big Lots store cannot be returned by mail. For the full return policy, details, and restrictions, click here.
WHAT IS THE RETURN POLICY FOR ITEMS PURCHASED ONLINE?
Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Merchandise returned by mail must be accompanied by the packing slip. Merchandise returned in-store must be accompanied by the packing slip or the order confirmation email showing the order number. Refunds will be issued in the same form of payment originally used for the purchase. Shipping and handling fees may not be refundable. We reserve the right to research the original purchase and to limit or decline refunds. You may be charged a processing fee. The processing fee will be 20% of the purchase price. For full return policy, details and restrictions, click here.
I NEED TO RETURN AN ITEM I ASSEMBLED. WHAT SHOULD I DO?
If you need to return an item that you purchased in store and it has been assembled, you can simply return it into any Big Lots store. Some assembled items do not require their original packaging but must have a proof of purchase to return them. If you need to return an assembled item that you purchased online, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).
HOW DO I RETURN A BIG! DELIVERY ITEM?
If your item was delivered to you via BIG! Delivery: please follow the instructions below.
- Returns must be made within 30 days of receipt.
- Bring the item, along with all packaging, paperwork, parts, and accessories, to any Big Lots store.
- Present the item and the order confirmation email showing the order number to a store associate for assistance.
- To ensure a refund or exchange, the item must be in its original packaging and condition.
- If you do not wish to return an item delivered to you via BIG! Delivery to a Big Lots store, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return. When contacting our Customer Care Support Center, please be prepared to provide your order number and email address or your rewards number so that we may better assist you.
Additional Return Rules & Restrictions
Unless you received a damaged or defective item or an item different than what you ordered:
- You may be charged a processing fee of up to 15% of the item’s sales price.
- Delivery and handling costs will not be refunded.
Does Big Lots Offer Free Return Shipping?
Big Lots does not offer free return shipping on items that were purchased online. You will be responsible for the cost of return shipping.
However, there are a few exceptions:
If you are returning an item that is damaged, defective, or the wrong item was shipped, Big Lots will cover the cost of return shipping.
If you are returning a mattress as part of the 120-night sleep trial, Big Lots will cover the cost of return shipping.
To return an item to Big Lots, you can either bring it to a Big Lots store or return it by mail.
To return an item by mail, you must first contact Big Lots Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return. They will provide you with a return shipping label.
To package and ship your return:
Package your item securely in its original packaging, if possible.
Attach the return shipping label to the package.
Drop off your package at any FedEx or UPS location.
Please note that you will be responsible for the cost of return shipping, unless it is one of the exceptions listed above.
If you have any questions about Big Lots’ return policy, please contact Customer Care Support Center at 1-866-BIG-LOTS (244-5687).
Does Big lots Return Policy use a A Return Verification System
What Is Big Lots No-Receipt Return Policy?
Big Lots does not have a formal no-receipt return policy. However, store associates may be able to process a return without a receipt on a case-by-case basis.
To return an item without a receipt to Big Lots, you will need to provide the following information:
- A description of the item you are returning
- The approximate date of purchase
- The amount you paid for the item
If the store associate can verify that you purchased the item from Big Lots, they may be able to process a return for you. However, it is essential to note that they are not obligated to do so.
Here are some tips for increasing your chances of having a no-receipt return processed at Big Lots:
- Return the item to the same store where you purchased it.
- Be as specific as possible when describing the item you are returning.
- Have a valid form of identification, such as a driver’s license or passport.
- Be polite and cooperative with the store associate.
If the store associate cannot process your return without a receipt, you may be able to contact Big Lots customer service for assistance.
Here are some other stores that have no-receipt return policies:
It is important to note that the no-receipt return policies of these stores vary, so it is always best to contact the store directly to inquire about their policy.
Does Big lots Return Policy use a A Return Verification System
Yes, Big Lots does use a return verification system. This system is designed to help prevent fraud and ensure that customers are returning eligible items.
When a customer returns an item to Big Lots, the store associate will scan the item’s barcode or enter the order number into the return verification system. The system will then check to see if the item is eligible for return. If it is, the system will generate a return receipt for the customer.
The return verification system also helps Big Lots to track return trends. This information can be used to identify items that are frequently returned and to make changes to the company’s return policy or product selection.
Big Lots’ return verification system is a valuable tool that helps to protect the company and its customers.
Here are some of the benefits of using a return verification system:
- Reduces fraud and abuse
- Ensures that customers are returning eligible items
- Provides accurate and timely return information
- Improves the customer experience
- Helps businesses to track return trends and make informed decisions
Overall, a return verification system is a valuable tool for businesses of all sizes.
