Egrapevine Return Policy

Merchandise should be inspected upon arrival. If you have a problem, call our service department, and we will work with you to correct the problem.800-364-2530 No returns will be accepted unless a prior agreement has been made in writing eGrapevineStore.com. Unauthorized returns will be refused. Restocking charges of 15% will be assessed to any approved requests to return merchandise not shipped in error or defective and all freight will be paid by the customer. No returns after 7 days. All claims for shortages or defective goods must be made within 3 days of receipt of your shipment to receive credit in writing by eGrapevineStore.com (Pittman Product). If goods are damaged or short-shipped due to the carrier, sign off waybill accordingly, and file the claim with the delivering carrier immediately