Return Ease Factor
Oakley’s return policy typically allows customers to return items within 30 days from the date of purchase, provided that the product is in new and unused condition with all original packaging and tags intact. Proof of purchase, such as a receipt or order confirmation, is usually required. Customized products may have different return guidelines, and customers are generally responsible for return shipping costs unless the return is due to a defect or an error on Oakley’s part. Oakley offers the option for refunds or exchanges, and the specific return process may involve contacting customer service or visiting an Oakley retail store. For returns related to Oakley SI products, please visit the Oakley SI Returns page for specific information and guidelines tailored to military, law enforcement, and tactical professionals.
Before shipping a product back to Oakley for a return, there are several important steps to ensure a smooth and successful return process. First, ensure the item is in new, unused condition with all original tags, packaging, and accessories. Safeguard the proof of purchase, such as a receipt or order confirmation, as it will likely be necessary. Contact Oakley’s customer service or visit their website to initiate the return process and obtain a return authorization if required. Properly package the item to prevent damage during transit, and consider using a trackable shipping method for added security. Be aware of any return shipping costs, which are typically the customer’s responsibility unless the return is due to a defect or an error on Oakley’s part. Lastly, document the tracking number and shipment details for your records to track the return’s progress. Following these steps will help ensure a hassle-free return experience with Oakley.
We want you and your gift recipients to be happy with your purchases. If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it. Items must be returned in its ORIGINAL (with original packaging, unused, untested, original tags, and resalable) condition. Items must be returned to us the same way we sent them to you – in the same condition and with all original contents. If we receive returned items in a condition that doesn’t meet our return requirements, we will decline the return. Should you submit a non-compliant return, you authorize us to charge you for the full amount of the non-compliant return using your original payment method and/or to reverse any refunds previously issued. Returns must be shipped back within 30 days of receiving your items. Refunds will be issued after the returned product is received.
For customers in U.S. Territories (Puerto Rico, Guam, etc.), the product will need to be packaged and shipped via a carrier that will provide insurance and tracking capabilities.
Follow these steps to submit a return:
Exchange items purchased on our website with ease. Have your order number and product code for your desired replacement item ready and call us at 800 403 7449 between from 8:30 am to 5:30 pm EST.
Items exchanged must be of equal price and it will be sent out upon receipt of the returned item, for which we will supply a return shipping label to facilitate shipping your returned item. The product code for your desired replacement item can be found in the product info section on our website. Our agents will guide you step by step to complete your exchange.
Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging into a store within 30 days of your purchase, and we’ll provide you with a complete refund based on your original method of payment. Please allow up to 5 business days for the credit to show on your account. You can now return items also to Lenscrafters and Sunglasshut official stores.
When processing returns, Oakley’s return policy typically requires proof of purchase, such as a receipt or order confirmation. However, return policies can vary by location and may change over time.
If you don’t have a receipt or proof of purchase, processing a return with Oakley could be more challenging. In such cases, I recommend contacting Oakley’s customer service or visiting an Oakley retail store to inquire about their specific policies regarding returns without a receipt. They may be able to assist you and provide guidance on how to proceed.