Return Ease Factor
Oakleysi Return Policy
Return Policy Guide
Return Policy Guide
Oakley and Oakley SI (Standard Issue) are related but serve different markets and have some distinctions:
- Oakley: Oakley is a well-known brand that primarily focuses on designing and manufacturing eyewear, apparel, footwear, and accessories for the general consumer market. They are popular for their sunglasses, sports performance eyewear, and lifestyle products.
- Oakley SI (Standard Issue): Oakley SI is a specialized division of Oakley that caters specifically to military, law enforcement, and other government agencies, as well as shooting sports enthusiasts and outdoor professionals. Oakley SI offers products that are designed to meet the specific needs and requirements of these groups. Their products often include features like ballistic protection, advanced lens technologies, and design elements tailored for tactical and outdoor use.
While Oakley and Oakley SI share some design and technology features, Oakley SI products are typically adapted and optimized for professional and tactical use, whereas regular Oakley products are intended for a broader consumer audience. Oakley SI products may also have additional certifications and compliance with standards relevant to military and law enforcement applications.
In summary, Oakley and Oakley SI are related brands, but Oakley SI serves a more specialized and niche market with products designed for professional and tactical use, while Oakley offers products for the general consumer market.
WHAT IS OAKLEYSI RETURN POLICY?
Your satisfaction is guaranteed. If, for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakleysi.com, you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items). Returns must be shipped back within 30 days of receiving your items. Custom items are not eligible for returns. Shipping costs will not be refunded.
Purchases made between October 11, 2022, and December 31, 2022, are eligible for a refund based on your original method of payment through January 31, 2023.
For customers in U.S. Territories (Puerto Rico, Guam, etc.), the product must be packaged and shipped via a carrier that will provide insurance and tracking capabilities. Oakleysi Customer Care is not responsible for any packages or products lost in transit.
Enjoy free shipping by visiting https://www.luxotticacustomercare.com/oakleysi/returns and completing our online return request form.
Follow these steps to submit a return:
- Visit https://www.luxotticacustomercare.com/oakleysi/returns and complete our online return request form.
- Print out the pre-paid return label you will receive through email within 48 hours of your request and attach to the box.
- Take your package to your nearest UPS location.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account.
For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at [email protected]
WHAT IS OAKLEYSI WARRANTY FOR RETURNS
ORDER REDO
A one-time change in lens color, glasses style, or prescription specification is available within 60 days of the original shipping date at no charge. For prompt processing of a redo, please call Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by the Oakley Standard Issue prescription department. Please follow the Product Return Procedures described below to ensure prompt credit.
COATING WARRANTY
Oakley RX lenses carry a two-year, one time replacement warranty against front surface scratching, crazing, or peeling from the date of purchase. Lenses will be replaced in the identical form. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.
ADAPTATION
Oakley’s prescription services lab is staffed with certified technicians who can assist you in properly fitting and dispensing Oakley eyewear to ensure the highest patient satisfaction. In the unlikely event a patient cannot adapt to their new eyewear within 60 days from the shipping date, Oakley Standard Issue will issue a full credit upon receipt of the original order. Please contact Oakley Standard Issue at 1-800-525-4334.
LAB REDO
To ensure total satisfaction, Oakley Standard Issue will provide the corrected order at no charge upon receipt of the original order. To minimize processing delays, please contact Oakley Standard Issue at 1-800-525-4334 to received priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.
CANCELLATIONS / ORDER CHANGES
Full credit will be issued for orders canceled before lens processing. Orders canceled or changed after lens processing has begun will be credited one-third of invoice pricing. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance.
OAKLEYSI PRODUCT RETURN PROCEDURES
Patients must call Oakley Standard Issue for pre-approval of any return under the Oakley Optical Service Policy. A copy of the original order showing the date, order number, and patient name with a brief description of the problem and the reference number that Oakley Standard Issue provides must be included with the eyewear. All materials should be packaged and shipped within 30 days of the reference number’s issuance. For patients within the United States, one prepaid shipping label will be provided for returns. For customers at APO/FPO/DPO and U.S. territory addresses, the product will need to be packaged and shipped at the patient’s expense via a carrier that will provide insurance and tracking capabilities. Oakley Standard Issue is not responsible for any packages or products lost in transit or if any products are sent without previously being issued a reference number.
For products purchased in California: Warranties on products purchased on or after July 1, 2023, will commence on the product’s delivery date (not the date of purchase).
Ship RX Redos, Warranties, and Returns to:
LUXOTTICA AFTERSALES OAKLEY.COM OTD
REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE)
101 Greenwood Industrial Pkwy
Suite 385
McDonough, GA 30253
For additional questions, comments or concerns, please contact Oakley Standard Issue at [email protected] or 1-800-525-4334.
EYEWEAR WARRANTY POLICY
OVERALL EYEWEAR WARRANTY POLICY
All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.
For all non-prescription and prescription warranty claims, please contact your original retailer or submit an online claim at //www.luxottica.com/en/northamerica-after-sales-service
OAKLEY’S GOGGLE WARRANTY
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
The Oakley warranty does not cover any defects due to improper use, improper repair, physical damage, neglect & improper fit. Furthermore any alteration of the product will void warranty.
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
For all goggle warranty claims, please contact your original retailer or submit an online claim at //www.luxottica.com/en/northamerica-after-sales-service
AIRWAVE GOGGLE WARRANTY POLICY
Oakley Airwave™ Goggles come with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.
For further technical support please contact Airwave International tech support
1. Japan – 012-009-146
2. Canada – 1-877-625-5396
3. UK (B2C) – 00800 6255 3985
4. EU (B2B) – 00 800 62 55 39 38
RAZRWIRE WARRANTY POLICY Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against manufacturer defects. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a charge.
For Razrwire warranty claims (with exception of scratched lens), please contact your original retailer or submit an online claim at //www.luxottica.com/en/northamerica-after-sales-service
Replacements lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1 (800) 403-7449
OAKLEY’S NO RECEIPT POLICY
If you don’t have a receipt or proof of purchase for an Oakley SI product, processing a return could be more challenging. In such cases, I recommend contacting Oakley SI’s customer service or visiting an Oakley SI retail store to inquire about their specific policies regarding returns without a receipt. They may be able to guide you on how to proceed.
APPAREL FOOTWEAR & ACCESSORIES WARRANTY
APPAREL AND APPAREL ACCESSORIES WARRANTY POLICY
All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or workmanship for 30 days from the date of purchase.
Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449
TECHNICAL OUTERWEAR WARRANTY POLICY
Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449
OAKLEY GLOVE WARRANTY POLICY
All Oakley gloves are warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer
Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449.
OAKLEY FOOTWEAR WARRANTY: WHAT IS NOT COVERED
Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley’s warranty coverage. Oakley will not issue replacement products or credit for returned shoes that have experienced excessive wear, including the following but not exclusive to the following.
• Any type of abuse or mistreatment.
• Excessive damage/scuffing to the upper caused by toe drag.
• Damage to upper leather caused by lack of proper maintenance.
• Damaged spike receptacles caused by using non-Oakley replacement spikes.
Note that if you bought your product on our website (Oakley.com or Oakleyvault.com) and are within 90 days from the date of purchase, you should refer to the returns section of this website.
