Return Ease Factor

Quick View!

Time: 30 Days

Fees: NONE!

Return Shipping: $15 per order

Customer Service: 1-888-779-5176

Return Verification: Unclear...

View Your Order Status

Pottery Barn Return Policy

Pottery Barn’s return policy is known for being quite strict, and there are a few key points that customers should be aware of.

It’s essential for customers to carefully read and understand Pottery Barn’s specific return policy, which can vary based on the type of product and the purchase location. Being aware of these strict guidelines can help avoid any surprises and ensure a smoother return process.

What Is Pottery Barn Return Policy?

Pottery Barn’s return policy is as follows:

Eligible items: Most items purchased from Pottery Barn can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. Monogrammed items, made-to-order furniture, and rugs are not eligible for returns.
Condition: Items must be in original condition, with all tags and packaging attached. Pottery Barn reserves the right to refuse returns or exchanges on items that are damaged, soiled, or show signs of use.
Proof of purchase: An original receipt or gift receipt is required to return an item.
Return shipping fee: Pottery Barn charges a return shipping fee of $15 per order, which is deducted from your refund. However, there are a few exceptions, such as if you are returning an item because it is damaged or defective.
To return an item to Pottery Barn, you can mail it back or return it to a store. If you are mailing the item back, you can generate a return shipping label on the Pottery Barn website. If you return the item to a store, you can bring it to the customer service desk.

Once you have returned an item, Pottery Barn will process your refund within 10-14 business days. The refund will be issued to the original form of payment.

What Items Are Not Refundable At Pottery Barn?

The following items are not refundable at Pottery Barn:

Monogrammed items
Made-to-order furniture and rugs
Items that have been used or damaged
Items without an original receipt or gift receipt
Items that were purchased more than 30 days ago (or 7 days for Quick Ship upholstery items)

Additionally, Pottery Barn reserves the right to refuse returns or exchanges on any item, for any reason.

If you are unsure whether or not an item is refundable, you can contact Pottery Barn customer service for more information.

Here are some tips for avoiding non-refundable purchases at Pottery Barn:

Carefully inspect items before purchasing them, especially if they are monogrammed or made-to-order.
Double-check your receipt to make sure that it includes all of the items that you purchased.
Save your receipt or gift receipt in case you need to return an item.
Be aware of the return window for the items that you are purchasing.

Does Pottery Barn's Return Policy Have Any Fees?

Yes, Pottery Barn does charge a return shipping fee for most items. The fee is $15 per order, and it is deducted from your refund. However, there are a few exceptions:

If you are returning an item because it is damaged or defective, Pottery Barn will provide you with a free return shipping label.
If you return an item to a Pottery Barn store, there is no return shipping fee.
If you return an item shipped to you using White Glove Delivery service, there is no return shipping fee.
If you are unsure whether or not you will be charged a return shipping fee, contact Pottery Barn customer service for more information.

Here are some tips for returning items to Pottery Barn without incurring a return shipping fee:

If possible, return your item to a Pottery Barn store.
If you are returning an item because it is damaged or defective, contact Pottery Barn customer service to request a free return shipping label.
If you are returning an item that was shipped to you using White Glove Delivery service, contact Pottery Barn customer service to arrange for a return.
I hope this information is helpful. Please let me know if you have any other questions.

Does Pottery Barn Returns Have Any Fees Other Than Shipping?

No, Pottery Barn does not charge fees other than return shipping. The return shipping fee is $15 per order, which is deducted from your refund. However, there are a few exceptions:

If you are returning an item because it is damaged or defective, Pottery Barn will provide you with a free return shipping label.
If you are returning an item to a Pottery Barn store, there is no return shipping fee.
If you are returning an item that was shipped to you using White Glove Delivery service, there is no return shipping fee.

Does Pottery Barn Have Any Warranty?

Pottery Barn does not offer a standard warranty on its products. However, it has a 30-day return policy, so you can return any item for a full refund if you are unsatisfied with it.

Pottery Barn products, such as mattresses, may have a manufacturer’s warranty. However, the manufacturer typically provides this warranty, not Pottery Barn. To learn more about the warranty on a specific product, you can contact Pottery Barn customer service or check the manufacturer’s website.

If you have a problem with a Pottery Barn product, you can contact customer service for assistance. They may be able to help you troubleshoot the problem, repair or replace the item, or issue a refund.

Here are some tips for handling warranty claims with Pottery Barn:

Be prepared to provide your order number and contact information.
Describe the problem with the product in detail.
Provide photos or videos of the problem, if possible.
Be patient and cooperative with customer service representatives.

Does Pottery Barn Uses A Return Verification System?

There is no clear answer to the question of whether or not Pottery Barn uses a return verification system. Some customers have reported that they have been asked to verify their return before it is processed, while others have said that they were not asked to verify their return.

It is possible that Pottery Barn uses a return verification system for certain types of returns, such as high-value items or returns that are made frequently. It is also possible that Pottery Barn only uses a return verification system when they suspect that a return may be fraudulent.

If you are unsure whether or not you will be asked to verify your return, you can contact Pottery Barn customer service for more information.

Here are some tips for verifying your return to Pottery Barn:

Be prepared to provide your order number, return tracking number, and contact information.
You may also be asked to provide photos or videos of the item that you are returning.
If you are returning a high-value item, you may be asked to sign a return affidavit.

By following these tips, you can help to ensure that your return is processed quickly and efficiently.

Pottery Barn does not have a specific no-receipt policy. However, it does state customers must have an original receipt or gift receipt in order to return an item. However, they may be able to help you locate your receipt or process your return without a receipt in some cases.

If you do not have your receipt, you can try the following:

Check your email: Pottery Barn sends a confirmation email for every order. This email should include your order number and a link to your order details. You can use this information to request a copy of your receipt from customer service.
Check your credit card statement: Your credit card statement will show the date and amount of your purchase at Pottery Barn. You can use this information to request a copy of your receipt from customer service.
Contact customer service: If you are unable to locate your receipt or obtain a copy from customer service, you can contact customer service to see if they can process your return without a receipt.
Keep in mind that Pottery Barn is not obligated to process your return without a receipt. However, they may be willing to do so if you have other proof of purchase, such as a shipping confirmation email or a credit card statement.

Here are some tips for avoiding the need to return items to Pottery Barn:

Carefully inspect items before purchasing them.
Make sure that you are satisfied with the quality and condition of the items before you take them home.
Ask a salesperson for help if you have any questions or concerns about an item.
Keep your receipt in a safe place in case you need to return an item.