Belk Return Policy

What is Belk’s Return Policy

For returns with a receipt, packing slip, or order confirmation email within 90 days of purchase, we will refund the full purchase price to the original form of payment.
For returns without a receipt, packing slip, or order confirmation email or after 90 days of purchase, we will refund the lowest sale price offered in the last 60 days to a Belk gift card.
For Marketplace items, contact the seller directly for return information.
Please note that there are exceptions to our Standard Return Policy.

What are Belts Return Shipping Costs?

Return shipping costs will be issued to a Belk Gift Card only if:

Your item was damaged in the initial shipping process;
You were shipped the incorrect item; or
You were shipped a defective item

We recommend shipping your package via FedEx or USPS insured services so your shipment can be tracked to our return center.

What are Belk Returns in Store Policy?

You can return all items bought in-store and most items purchased on belk.com to a Belk store except as outlined in our Return Policy Exceptions. For Marketplace items, contact the seller directly for return information.

Bring your item(s), receipt, packing slip, or order confirmation email to receive a refund or credit. If you can’t find your receipt, ask about our receipt look-up.

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What are Belk Returns by Mail Policy

You can return most items bought on belk.com (including curbside pickup orders) by mail except as set forth below or in our Return Policy Exceptions. Items purchased at a Belk store, furniture purchased on belk.com, and Belk Marketplace items are not eligible for return by mail. Please call Customer Service at 1-866-235-5443 for information on furniture returns.
Send your return to:
Belk Returns Center,
2100 Hamilton Place Blvd., Ste B
Chattanooga, TN 37421-6045

What are Belk Return Policy Exceptions?

Marketplace Items

For Marketplace items, contact the seller directly for return information. Learn more

Special Occasion Dresses and Swimwear

Item(s) must be in original condition with all tags attached. Must be returned with a receipt, packing slip, or order confirmation email within 45 days of purchase. We will refund the full purchase price to the original form of payment.

Designer Sunglasses (Sunnies)

Fine Jewelry

Must be returned with a receipt, packing slip, or order confirmation email within 90 days of purchase. We will refund the full purchase price to the original form of payment.

What Goes Around Comes Around

All purchases are final sales and not eligible for returns or exchanges. Although we try to select only the best vintage products, your What Goes Around Comes Around item may have irregularities and imperfections due to normal wear and tear.

Last Chance merchandise ending in $.94

All purchases are final sales and not eligible for return or exchange

We are unable to accept returns in-store for the following products purchased on belk.com:

Area Rugs

Furniture

Christmas Trees

Mattresses

Air Mattresses

Outdoor Grills

All Marketplace items

Please call Customer Service at 1-866-235-5443 for information on returns for these items.

What Are Belk MarketPlace Refund Policy?

Customers must contact the Marketplace seller directly for assistance with returns or exchanges. Marketplace items cannot be returned to Belk stores or via Belk.com Customer Care.

Return instructions, including Marketplace seller customer service contact information, are available on the seller information page. You can find the seller page by clicking on the seller name of the item in your order history or your order confirmation email.

Charges for shipping and returns may vary by Marketplace seller.

When will I get My Belk Refund?

Most Belk credits are posted to your credit card or Belk Rewards credit card within 15 business days from receiving your returned merchandise. For more information, visit our FAQ page.

If you have not received your credit after 15 business days, please call Customer Service at 1-866-235-5443