Zara Return Policy
HOW TO RETURN
All you have to do is present the items you wish to return together with the sales receipt. You can bring it on your phone, bring in a printed copy or show your ZARA QR, which you will find in the “Purchases” section in the Zara app.
Remember, you don’t need to request a return through the website/APP for in-store returns.
If you aren’t able to visit the store, you can have someone else do so for you.
How do I access my invoice?
- If you have an account at Zara.com,log in with your username and password. You will see the option to view your electronic receipt under the details section of the order you wish to return.
- If you have made your purchase as a guest, you can find the receipt in the link included in the emails we’ve sent you regarding your order.
Find your nearest store here.
Returns have a cost of 3.95 USD that will be deducted from the refunded amount.
- If you made the purchase as a registered user: you can request the return in the Returns section.
- If you have made your purchase as a guest: request a return by clicking on the link included in any of the emails we’ve sent you regarding your order.
You can return items from different orders in the same shipment. You will receive via email the same number of return labels as the number of packages you are going to send. Attach the label to the return package to complete the shipment and then take it to any drop-off point.
When making a return request, if your order contains a large HOME item, we will ask you to contact us to complete a home return for you.
Remember, your return parcel must be postmarked within a 30-day time frame from the shipment confirmation email.
We recommend you consult the following links for returns with a gift receipt and/or a gift card.
In our Terms and Conditions, you can find additional information about the Exchange and Return Policy or your right to withdraw.
Frequently Asked Questions
Remember, in the case of returns made at a drop point. You must fill out the return request. You do not need to include the printed receipt. Please remember that the drop point return option is only available for online purchases. It is not valid for items purchased in our physical stores.
If you want to modify or cancel your return request, please get in touch with us so we can help manage this process. If you decide to keep any of the items indicated in the request, there is nothing further you need to do, as you will only be reimbursed for items received in our facilities.
Remember you can return different items from different orders in the same shipment. Select all the items you want to return independently from their order numbers and continue the return request procedure through completion. Remember that during the return request procedure, you need to indicate the number of packages you will use to enter and deliver the items you want to return.
For returns at a drop-off point, you will receive via email the same number of return labels as the number of packages you are going to send.
If you no longer have the original packaging, you can return your order in any other packaging, provided that it is properly sealed to prevent the items from getting lost. ZARA HOME items must be returned in their sealed original packaging and in its original condition.
It is not necessary to write any delivery address on your package.
Remember, you must hand over the items you wish to return within a 30-day period before the return period ends. If you have requested collection and this has not yet occurred, please contact us so we can arrange a new collection window.
You can review all the information regarding refunds in the Reimbursement section.
