Lowes Return Policy

An easy way to view Lowe’s Return Policy

Lowe’s In-Store Returns

Lowe’s requires a valid picture ID (state driver’s license, state ID card or military ID) for returns without a valid receipt. Lowe’s uses and checks verification systems. ID information or a phone number may be entered into these systems where authorized by law. All returns are subject to system approvals. Lowe’s reserves the right to refuse and limit the number of returns permitted without a valid receipt.

 

Lowe’s return policy specifies that you have 90 days to return items to their store.

New, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date. 

Lowe’s exceptions to the 90 days refund.

  • Winter/Holiday Seasonal Items – Must be returned by December 31st of the same holiday season.
  • Major Appliances – 30 days.
  • Outdoor Power Equipment – 30 days.
  • Trailers – 30 days.
  • Plants – 365 days. 

You can only return trailers to a Lowe’s store in the same state that you purchased it.

This ensures that you don’t buy a trailer in one state and move to another state and then get a refund.

 

You lost your Lowe’s Receipt.

In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe’s card or by your phone number. For returns without a valid receipt, Lowe’s, at its discretion, may issue in-store credit for the item’s current selling price.

Lowe’s requires a valid picture ID (state driver’s license, state ID card or military ID) for returns without a valid receipt. Lowe’s uses and checks verification systems. ID information or a phone number may be entered into these systems where authorized by law. All returns are subject to system approvals. Lowe’s reserves the right to refuse and limit the number of returns permitted without a valid receipt.

Lowe’s defects that happen after 90 days.

After your 90-day return window expires you will need to call Lowe’s at 1-888-77-LOWES to schedule a factory-certified service appointment.

 

Lowe’s TVs and Electronics

Must be returned within 30 days of purchasing the product.

 

Lowe’s Major Appliances

Refrigerators, washers, dryers, ranges, hoods, dishwashers, some microwaves, etc. must be returned within 30 days of receiving the product.

 

Lowe’s Special Orders

Special Order-configured products may be subject to a 20% restocking fee if returned.

 

Lowe’s Outdoor Power Equipment

Mowers, chainsaws, generators, pressure washers, trimmers, blowers, etc. must be returned within 30 days of receiving the product.

 

Lowe’s Liquid Paint

Must be returned within 30 days of purchasing the product.

 

Lowe’s Highway Trailers

Must be returned to a Lowe’s store in the original state of purchase with original paperwork, including title (if applicable), within 30 days of receiving the product.

 

You can view the full Lowes Return Policy by going here.

 



Lowe’s Online Return Policy.

Shipping Charges

Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

 

Many items purchased on Lowes.com will include a prepaid merchandise return slip with the order.

To return or exchange a product using the prepaid merchandise return slip, please complete the following steps.

 

  1. Place the item into a sturdy shipping package.
  2. Include ONLY the items for which the prepaid return slip was provided.
  3. Include all manufacturer’s original packing materials, manuals and accessories.
  4. Detach, complete and include the return slip in your shipment.
  5. Place the enclosed shipping label on the package.
  6. Give the package to your local parcel carrier, or drop it off at any carrier location (store, terminal or drop box).

Note: The original shipping charges incurred in your purchase aren’t refundable as part of your return.

Note: APO/FPO ship-to addresses aren’t eligible for no-charge pickup.

Didn’t Receive a Prepaid Return Slip With Your Lowes.com Order?

Please visit your local Lowe’s to make the return.

  • Shipped/delivered items that are being returned to a store are subject to the same terms as listed in the return policy above.
  • Shipping/delivery charges incurred as part of your online purchase are nonrefundable when returning or exchanging items.

Covid-19 Updates

Lowe’s takes many precautions and preventive measures at the time of pademics and invested money in response to covid-19. As they provide the products to customers governments and many more and so they want to continue supporting them. Following are Lowe’s Covid-19 updates.

  • They make the face mask compulsory for all customers and workers.
  • They started offering the face mask at the desk.
  • Proper social distancing is maintained at their store.
  • Limited the store manager by adopting an app for watching the occupancy of the store.
  • Curbside pickup nationwide is implemented so the customers didn’t have to come inside the store.
  • Third-party cleaning has been increased.