Wayfair

Wayfair Return Policy

We want you to feel like every item is the perfect match for your home.

 

If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

 

 

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Items you have already assembled

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.

 

 

 

 

Wayfair Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

 

 

 

Wayfair Modified Return Policies

Our return policy is slightly different for some products and special-occasion purchases:

 

 

 

Wayfair Mattress Return Policy

Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order.

 

 

Wayfair Large Appliance Return Policy

You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

 

Before installing the appliance, please double check the following when it arrives:

  1.  Scan the box for damage.
  2.  Make sure the product name and model number match your order confirmation.
  3.  Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

 

 

 

Wayfair Wedding Registry Return Policy

Registry items can be returned at no cost to you in exchange for store credit for up to 90 days after the event. To start a return, contact a Registry Specialist with the product name or registry order number (found in Gift Tracker) with a reason for the return. This policy only applies to purchases made by guests.

 

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.

 

 

Wayfair Returns and Exchanges

Is your item damaged or missing parts? We’ve got you covered! See Damaged Items or Missing Parts for more information.

 

Wayfair Returns

Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, including mattresses and large appliances. For more details, please read our Return Policy.

Returns are seamless and easy, and you can do it online!

  • Visit My Orders and select “Return Item”.
  • Choose your return and refund method.
  • Check your inbox for a return confirmation email. We’ll refund you as soon as you send the item(s) back.

 

Wayfair Return Policy on Shipping

Return shipping costs will be deducted from your refund and can vary depending on the location of the return.

For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.

For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.

 

Refunds

In most cases, when returning an item, you can choose between store credit or receive a refund to your original payment method. For more details, check out our Refunds article.

 

Canceling Returns

Already filled out the return form but changed your mind? Don’t worry! You can always cancel the return from My Orders.

 

Exchanges

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.

  • Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
  • After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.

Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

 

 

 

 

Wayfair Return Policy on Damaged or Defective Items

 

We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:

  • Replacement parts (e.g. table leg)
  • A replacement item
  • A refund

 

To get started:

  1. Go to My Orders
  2. Pick “Return Item” or “Replace Item or Parts” Select “Damaged or defective”
  3. Choose your resolution

 

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

 

 

Wayfair Refunds

 

What are my refund options?

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.

 

When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

To check the status of your refund, please visit the My Orders page.

 

Can I change my refund method?

You can change your refund method via the “Change My Refund Method” tool on the My Orders page only before you have returned the item(s).

 

 

 

Received the Wrong Item

If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible.

 

To get started:

  1. Go to My Orders
  2. Select “Replace Item or Parts”
  3. Choose “Not what I ordered”
  4. Pick your preferred resolution (refund or replacement)
  5. We’ll provide return instructions

 

We’ll also send this info to the supplier so don’t receive the wrong item again! Be sure to complete this process within 30 days of the delivery date.