Abercrombie & Fitch Return Policy
Return Ease Factor
Quick View!
Time: 30 Days
Fees: $7.00
Shipping Back Cost: You Pay
Customer Service: 1-866-681-3115
Use Return Verification: Yes!
Return Policy Guide
Return Policy Guide
A simple view of Abercrombie & Fitch Return Policy. You can return your purchase within 30 days.Please note: For hygienic purposes, face masks are not eligible for return or exchange in store or online.
What is Abercrombie & Fitch In-store Return Policy?
They do not accept returns or exchanges without a receipt, invoice, or order confirmation.
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Abercrombie & Fitch or Abercrombie kids stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.
Within 30 days of purchase, you must have the original sales receipt, Abercrombie & Fitch or Abercrombie kids will refund the value of the merchandise based on the original form and amount of payment.
Abercrombie return policy after 30 days 60 days
An Abercrombie & Fitch or Abercrombie kids merchandise credit will be issued for any returns of previously exchanged merchandise,
- Returns of purchases made with a gift card
- Return made with the original sales receipt after 30 days from purchase or
- Returns made with a gift receipt.
- For a cash return, you will need to provide your name and address.
If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.
Purchases made at an Abercrombie & Fitch or Abercrombie kids outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and Merchandise credits cannot be redeemed for cash unless required by law.
What is Abercrombie & Fitch Online Return Policy?
To receive your refund to your original payment method, returns in resalable condition must be delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment.
Please note that we cannot accept returns without your receipt, invoice, or order confirmation.
Abercrombie online return policy after 30 days 60 days
Returns received and/or processed after 30 days of the date of the last shipment will be refunded to a merchandise credit in the form of an e-gift card and sent to the email address used on your order.
What is your exchange policy for online orders?
You can make an exchange at any time, free of charge!
- If the size/color you want is no longer in stock, you may return for a refund.
Please note: that we cannot accept exchanges without your receipt, invoice, or order confirmation.
What is your Holiday return policy?
With your original receipt, invoice, or order confirmation, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price to your original form of payment through January 31 the following year.
Are there return exclusions/exceptions?
- Select merchandise will be accompanied by a tag that must stay attached to return or exchange the item.
- Merchandise purchased with shipping speed Same Day Delivery is not eligible for Digital Exchanges.
Can I return items from multiple orders in one package?
Yes – you can return items from multiple orders in one return package. You will only be charged the $7 return service fee once.
- Only create a Digital Return for one of the orders, otherwise, the system will think that you are sending the returns separately.
- You must include the order invoice(s) for each order in the return package so that our Distribution Center knows which orders each return items belong to. Failure to provide each order invoice may result in the merchandise being shipped back to you.
When will my exchange order ship out to me?
Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your exchange order to ship out to you.
If any of your exchange item(s) become unavailable during this time, you will receive a full refund to your original payment method if the return is delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment.
When will I receive my refund?
Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to be initiated to your account. Once your refund is initiated, it may take 3-5 business days to appear in your account, depending on the payment method used.
If you placed an order in-store and paid cash, any refunds, cancellations, or returns will initiate an email asking you to go back to an Abercrombie & Fitch or Abercrombie kids store location in the US within 10 days to receive your refund. If you do not return to a store within 10 days, a merchandise credit in the form of an e-gift card will be sent to the email address used on your order.
My return package shows Delivered, but I haven’t received my refund yet.
Once your return package has reached one of our carrier’s consolidation hubs it may be marked as ‘Delivered’, prior to arrival at our Distribution Center. A ‘Delivered’ scan does not always mean the return package has been received by our Distribution Center or has been processed yet for a refund.
After dropping your return off with the carrier, please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to be initiated to your account.
What is your exchange policy for online orders?
You can make an exchange at any time, free of charge!
- If the size/color you want is no longer in stock, you may return for a refund.
Please note: that we cannot accept exchanges without your receipt, invoice, or order confirmation.
Does Abercrombie & Fitch Offer Free Return Shipping?
No, Abercrombie & Fitch does not offer free return shipping for online orders. You are responsible for the cost of shipping your return back to Abercrombie & Fitch.
However, you can avoid return shipping costs by returning your items to an Abercrombie & Fitch store. Returns made in store are free.
To return your online order to a store, simply bring your items and receipt (or order confirmation email) to any Abercrombie & Fitch or abercrombie kids store in the US.
If you are unable to return your items to a store, you can still return them by mail. However, you will need to pay for the shipping costs.
To return your items by mail, follow these steps:
- Initiate your return online.
- Print out the return label that is emailed to you.
- Package your items securely and attach the return label.
- Mail your return package to the address on the return label.
Once your return package is received and processed, you will receive a refund to your original payment method.
Here are some tips to save money on return shipping:
- Use a shipping carrier that offers flat-rate shipping.
- Combine your returns into one package to reduce the shipping cost.
- Ask a friend or family member to ship your return for you.
Does Abercrombie & Fitch Use A Return Verification System?
Yes, Abercrombie & Fitch does use a return verification system to help prevent fraudulent returns. However, Abercrombie & Fitch does not publicly disclose any specific details about its return verification system.
Abercrombie & Fitch’s return verification system likely uses a combination of factors to authenticate returned items, such as:
- Product barcode: The barcode on the returned item is scanned to verify that it matches the barcode on the receipt.
- Product condition: The item is inspected to ensure that it is in new, unworn condition with all tags attached.
- Serial number: If the item has a serial number, the serial number is checked to verify that it matches the serial number on the receipt.
- Receipt information: The receipt information is checked to verify that the item was purchased from Abercrombie & Fitch and that the return is within the return policy guidelines.
If the return verification system raises any red flags, the return may be refused or may be subject to additional scrutiny.
Abercrombie & Fitch’s return verification system is designed to protect both the company and its customers. It helps to ensure that fraudulent returns are prevented, and it also helps to ensure that customers receive the correct refunds for their returned items.
Here are some tips to help ensure that your return to Abercrombie & Fitch is processed smoothly:
- Return your items within the 30-day return window.
- Ensure your items are in new, unworn condition with all tags attached.
- If you are returning your items by mail, package them securely.
- If you have any questions about the return process, contact Abercrombie & Fitch customer service. They are happy to answer any questions you have.
Overall, Abercrombie & Fitch’s return policy is relatively lenient, but it is important to follow the guidelines above to avoid any problems with the return verification system.
