Advance Auto Parts Return Policy
Advance Auto Parts with a Receipt?
Return or exchange any Advance Auto Parts item with original purchase receipt within 45 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied. Items returned for warranty may be exchanged or refunded at our discretion. Credit will be issued to the same card used for purchase; card must be present at time of return.
Advance Auto Parts without a receipt?
Return or exchange of NEW items (original condition and packaging, unopened and uninstalled, including all original materials supplied with the item) without proof of purchase may be made in exchange for an Advance Auto Parts Merchandise Credit Card. No CASH refunds will be issued. These returns will be processed at the lowest selling price of the item in the last 45 days.
Conditions
Some merchandise, including opened gaskets and ELECTRICAL/ELECTRONIC GOODS, are non-refundable. Third-party or other outsourced merchandise, including certain Special Orders, Commercial Tools, and equipment are all subject to a 15% re-stocking fee. Shipping costs are non-refundable. Clearance and “AS IS” merchandise are non-refundable.
Advance Auto Parts reserves the right to limit returns or exchanges at any time, for any reason. Advance Auto Parts reserves the right to require a valid photo ID that will be recorded at the time of return. Applicable information from your ID will be retained, subject to applicable Federal, State, and Local laws, in a company-wide database of customer return activity that Advance Auto Parts and its affiliates use to authorize returns. We accept the following IDs for returns: Driver’s License, State ID, Military ID, Permanent Resident Card or Border Crossing Card.
Advance Auto Parts Non-Returnable Items
The list below provides a high-level list of merchandise that is classified as non-returnable per our Return Policy. Some parts may be denied return because they share the same categorization as their electrical counterparts (i.e. fuel pumps). In these cases, the Team Member may override the denial and process the return. This list represents most but not necessarily all of the non-returnable parts. See your local store team member for assistance
- 4WD Switches
- ABS Sensors
- AC and Heater Switches
- Air Injection System Valves
- Air Temperature Sensors
- Blower Motor Resistors
- Blower Switches
- Camshaft and Crankshaft Sensors
- Carburetors
- Combination Switches
- Computers
- Coolant Temperature Sensors
- Cruise Control Switches and Relays
- Dimmer Switches
- Distributor Caps and Rotors
- Distributor Parts
- Distributors
- Door Jamb Switches
- Door Lock Actuators and Switches
- EGR Sensors and Valves
- Fluid Sensors
- Fuel Injection Assemblies
- Fuel Pressure Regulators
- Fuel Pump Accessories
- Fuel Pumps
- Gaskets
- Headlight Switches
- Idle Air Controls
- Ignition Coils
- Ignition Modules
- Ignition Pick Ups
- Ignition Switches
- Impact Sensors
- Knock Sensors
- Lighting Connectors
- Lock Cylinders
- MAF Sensors
- MAP Sensors
- Mirror Switches
- Neutral Safety Switches
- Oil Pressure Switches
- Oxygen Sensors
- Pedal Sensors
- Points and Condensers
- Power Window Switches
- Purge Canisters
- Relays
- Smog Pump Kits
- Smog Pumps
- Speed Sensors
- Steering Sensors
- Stoplight Switches
- Switch Connectors
- Temperature Switches
- Throttle Bodies
- Throttle Position Sensors
- TPMS Sensors & Kits
- Turbo Chargers
- Turbo Charger Parts
- Turbo Charger Sensors
- Turbo Charger Solenoids
- Turn Signal Switches
- Vacuum Pumps
- Variable Valve Timing Actuators & Solenoids
- Voltage Regulators
- Wiper Switches
Advance Auto Parts Core Returns
All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition Credit WILL NOT be applied until the part is received. Fluids must always be drained. Please refer to our Core Charge Policy for more information.
Advance Auto Parts Warranty Returns
The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. Please refer to our Limited Warranty Policy for specific details.
Obtaining an Advance Auto Parts Online Receipt
You can find a copy of your receipt in your Order Confirmation email as well as in the “Your Order Status” section of Your Account. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care at 1-877-ADVANCE (238-2623).
Returning Online Purchases to an Advance Auto Parts Store
Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order. Shipping and handling charges are not refundable except in case of returns due to our error.
Advance Auto Parts Online Return Policy
Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order.
Advance Auto Parts Limited Warranty Policy
General Limited Warranty Period and Applicability
The warranty period is 90 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. Simply return the part along with your original sales receipt to any Advance Auto Parts store. You must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty is not transferrable. Replacement parts are warranted for 90 days from the date of exchange or the remainder of the warranty period on the original part, whichever is longer.
Refunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within 45 days from the original date of purchase. Refunds will be issued in accordance with our Return Policy.
Battery Limited Warranty
The battery Free Replacement Period begins the day of purchase and expires at the end of the Free Replacement Period that is printed on your original sales receipt. This period does not renew when the battery is replaced during the Free Replacement Period. There is no other warranty outside of the Free Replacement Period that began when the battery was purchased. Installation or use of an automotive battery in any other type of vehicle or equipment voids your warranty.
What is Not Covered
- Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty parts.
- Parts under manufacturer’s recall for a related problem.
- Parts installed on vehicles used off-road or for racing purposes.
- Parts installed on a commercial-use vehicle after 90 days (see below).
- Normal wear and tear.
- Used or salvage parts.
Commercial Use Vehicles
Parts installed on commercial-use vehicles are warranted for 90 days from the date of purchase only, regardless of any longer warranty period that may be printed on your sales receipt.
Part-Specific Requirements
Certain parts must meet specific installation requirements. Failure to provide proof that these requirements have been met will void your warranty.
- A/C Compressors. Flushing is required. Must also install a new receiver dryer/accumulator, orifice tube or expansion valve (as applicable).
- Clutch/Clutch Kits. The clutch/clutch kit must be installed according to the manufacturer’s instructions, including installation of a new pilot bearing and resurfacing of the flywheel. Clutches contaminated by oil and grease are not eligible for warranty replacement/refund.
- Crankshafts. The installer must validate that the crankshaft OE number matches and there is no visible damage to the unit prior to installation. Warranty is limited to replacement of the crankshaft and bearings prior to installation. Warranted crankshafts that are returned must include the bearings supplied with the unit.
- Fuel Pumps. Replacement of pump strainer (for in-tank electric pumps) and inline fuel filter at time of repair is required. Must also drain and clean fuel tanks.
Online Purchases
Your local Advance Auto Parts store can assist with all warranty matters for online purchases. If you do not have a store location near you, please contact 1-877-ADVANCE (238-2623) for warranty assistance. Your online order confirmation is required to validate your proof of purchase for warranty coverage.
