Altard State Return Policy
The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
What is Altard State Return Policy?
We appreciate any opportunity to take care of you and hope you are completely satisfied with your purchase. If you need to make a return, please make sure all items are accompanied by the receipt, invoice, or packing slip and are un-worn and undamaged, with original tags attached. Returns accompanied by the receipt are eligible for your preference of a refund, exchange, or store credit. Without a receipt, we will happily offer an exchange or store credit at the current selling price. Items with a price ending in .88 are considered final sales and not eligible for return.
Within 30 days of purchase date:
• With original receipt, receive full refund or exchange for online and store
purchases
• If no receipt or packing slip, receive a store credit for the item’s current selling
price.
• Returns of full price items must be made within 30 days
• Exchanges within 30 days do not incur a return shipping charge.
After 30 days of purchase date:
• An exchange or store credit is issued for a return.
• After 30 days when returning an online purchase, you receive an ONLINE credit for
the item’s current selling price minus the $7 return shipping fee for prepaid
shipping label.
Sale priced items:
• We CANNOT ACCEPT RETURNS OR EXCHANGES of FINAL SALE items
(Items with prices ending in .99 or .88).
• This applies to online and store purchases.
Follow return packaging instructions for online returns.
For questions or assistance, please call Altar’d State’s Customer Service Team at the
toll-free number 1-800-284-7348.
What is Altard State Return Instructions?
- Kindly note the reason for your return on the back of the provided packing slip.
- If you are returning a gift purchased by someone else, please make sure we have your contact information including name, phone number, and email address (plus mailing address if requesting an exchange).
- You are welcome to return online orders to any Altar’d State or Arula store location. Please bring the order invoice to the store location along with the items for return.
- Use the button below to request a return label.
- There is a $7.00 return shipping fee charged for use of this label. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
- If you opt to use your own return label, please mail to: Altar’d State, Attn: Returns, 307 Excellence Way, Maryville, TN 37801. Regular-price items (prices ending in .00 or .95) purchased online can be returned or exchanged in stores with the invoice or packing slip.