Barnes and Noble Return Policy

Keep in mind Barnes & Noble will require a receipt or gift receipt for all returns or exchanges. Some items, including gifted e-books, cannot be returned at all. If you happen to have a gift receipt, the extended holiday return policy offers a Jan. 31 deadline for items bought between Nov. 17 and Dec. 31. 

 

Please review the following choices carefully.

Refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped or brought to a store after the timeframes indicated below or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.

 

Barnes & Noble Online Return Policy

If you’re not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.

The packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.

If your packing slip is unavailable, please print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box, and write your Order Number on the outside of the box. Returns should be sent to:
Barnes & Noble
Returns Department
1 Barnes and Noble Way
Monroe Township, NJ 08831

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Please Note:  Your packing slip is not a prepaid label.

You will be required to pay for return shipping. Shipping charges are non-refundable. This policy applies to the following item types: • Books • DVDs • CDs • Toys • Games You can also bring the item and your packing slip or Shipping Confirmation e-mail to any Barnes & Noble store.  If your packing slip or Shipping Confirmation e-mail are unavailable, the original form of payment must be presented. Click here to look up your local store’s contact information. Back To Top

Barnes & Noble In Store Return Policy

To return an item within 30 days of purchase simply bring the item and your cash register receipt to your local Barnes & Noble store for a refund to your original form of payment. Please contact your local store for more details. Please Note: If you used PayPal to complete your order, the store will provide a Barnes & Noble Gift Card or in-store credit. For more information about our store return policy, click here. Back To Top

Barnes & Noble Gift Receipt Return Policy.

A store credit or Barnes & Noble Gift Card will be issued for the purchase price of the item when a gift receipt is presented within 60 days of purchase.

If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable.
For more information about our store return policy, click here.

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Barnes & Noble NOOK Audiobooks Return Policy

If you have compatibility or quality issues with a NOOK Audiobooks purchase, please call Customer Service at 1-800-THE-BOOK (1-800-843-2665). If you are calling from outside the United States, dial 201-559-3882. You may also chat with us.
Returning NOOK Devices

You can return your NOOK within 14 days of receipt, with either of the following options:

A.) Call 1-800-THE-BOOK (843-2665) for a return authorization,
OR
B.) Return it to a Barnes & Noble store. – Stores near you

If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.

Please Note: If you do not call for a return authorization number and send your NOOK to the wrong return address, no refund will be provided and your NOOK will not be returned to you. Shipping charges are non-refundable.

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NOOK Return Center Address

Before mailing out your NOOK device to our returns center, please be sure to contact Customer Service at 1-800-THE-BOOK to obtain a valid Return Merchandise Authorization (RMA) for your device, if you haven’t already. NOOK device returns should be mailed to: Barnes and Noble Return Center 5 Barnes and Noble Way Monroe, NJ 08831

Please note: Warranty-related NOOK returns should not be sent to this address.

For warranty-related NOOK device returns, please contact us at the phone number listed above for assistance before mailing out your device. Warranty-related NOOK device returns should be mailed to: Hobi 118 N. 57th Drive Suite 2 Phoenix, Arizona 85043 Please note: This address should only be used for warranty-related NOOK returns. Back To Top

Items That Cannot Be Returned

  • NOOK digital content and other downloaded purchases
  • Downloadable PDFs for SparkNotes
  • Quamut Products
  • Access Codes
  • Gift Cards
  • Shrink-Wrapped items that have been opened, are not returnable. However, if you are having compatibility or quality issues with your content, please contact us for assistance.
  • Bulk orders of 50 or more copies are non-returnable.
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