Belk Return Policy
Return Ease Factor
Quick View!
Time: 30 Days
Fees: 0 to 15%
Shipping Back Cost: You Pay
Customer Service: 1-866-446-3456
Use Return Verification: Yes!
Belk’s return policy for 2023 typically allows customers to return most items within 30 days of purchase, provided they are in new, unused condition with the original tags and packaging. However, certain products, like electronics and final sale items, may have more restrictive return terms.
Returns can be made in-store or through mail, with a receipt or proof of purchase usually required for refunds. Depending on the circumstances, Belk may issue refunds to the original payment method or provide store credit. It’s advisable to check Belk’s website or contact their customer service for the most up-to-date information on their return policy, as specific details may change over time.
Return Policy Guide
Return Policy Guide
What is Belk’s Return Policy
- For returns with a receipt, packing slip, or order confirmation email within 30 days of purchase, we will refund the full purchase price to the original form of payment.
- For returns without a receipt, packing slip, or order confirmation email or after 30 days of purchase, we will refund the lowest sale price offered in the last 30 days to a Belk gift card.
- For Marketplace items, contact the seller directly for return information.
- Please note that there are exceptions to our Standard Return Policy.
What are Belts Return Shipping Costs?
Return shipping costs will be issued to a Belk Gift Card only if:
- Your item was damaged in the initial shipping process;
- You were shipped the incorrect item; or
- You were shipped a defective item
We recommend shipping your package via FedEx or USPS insured services so your shipment can be tracked to our return center.
What are Belk Returns in Store Policy?
You can return all items bought in-store and most items purchased on belk.com to a Belk store except as outlined in our Return Policy Exceptions. For Marketplace items, contact the seller directly for return information.
Bring your item(s), receipt, packing slip, or order confirmation email to receive a refund or credit. If you can’t find your receipt, ask about our receipt look-up.
What are Belk Returns by Mail Policy
You can return most items bought on belk.com (including curbside pickup orders) by mail except as set forth below or in our Return Policy Exceptions. Items purchased at a Belk store, furniture purchased on belk.com, and Belk Marketplace items are not eligible for return by mail. Please call Customer Service at 1-866-235-5443 for information on furniture returns.
Send your return to:
Belk Returns Center,
2100 Hamilton Place Blvd., Ste B
Chattanooga, TN 37421-6045
What are Belk Return Policy Exceptions?
Marketplace Items: For Marketplace items contact the seller directly for return information. Learn More
Special Occasion Dresses and Swimwear: Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.
Designer Sunglasses (Sunnies): Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.
Fine Jewelry: Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in original condition with all tags present. We will refund the full purchase price to the original form of payment.
What Goes Around Comes Around: All purchases are final sale and not eligible for returns or exchanges. Although we try to select only the best vintage products, your What Goes Around Comes Around item may have irregularities and imperfections due to normal wear and tear.
Swiss Crown Rolex Watches: All purchases are final sale and not eligible for returns or exchanges.
Final Sale merchandise ending in $.94: All purchases are final sale and not eligible for return or exchange
We are unable to accept returns in stores for the following products purchased on belk.com:
- – Area Rugs
- – Furniture
- – Christmas Trees
- – Mattresses
- – Air Mattresses
- – Outdoor Grills
- – Candy & Food
- – Window Treatments
- – Curtains and Blinds
- – All Marketplace Items
What Are Belk MarketPlace Refund Policy?
Customers must contact the marketplace seller directly for assistance with returns or exchanges. Marketplace items cannot be returned to Belk stores or via Belk.com Customer Care.
Return instructions including Marketplace seller customer service contact information are available on the seller information page. You can find the seller page by clicking on the seller name of the item in your order history or your order confirmation email.
Charges for shipping and returns may vary by Marketplace seller.
Please call Customer Service at (980) 447-5442 for information on returns for these items.
Conns x Belk
You Have Options. We want you to be 100% satisfied with your purchase, but we know stuff happens.
Please contact Customer Service with any questions regarding your purchase including returns at 1-866-466-3456
Here are your options for returns & exchanges:
7 DAYS For A/Cs & water heaters
14 DAYS For electronics, electronics accessories, computers & computer accessories there is a 15% restocking fee
No Returns/Exchanges on the following Items:
- – Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician & found to have a manufacturer’s defect.
- – A/Cs & Water Heaters: No returns allowed on A/Cs or water heaters that have been used. Returns are allowed within 7 days of purchase if product is in new (unused) condition and includes original packaging, all manuals and accessories.
- – All flooring products.
- – All gas powered equipment.
- – Any Beats by Dre® products in store without a Conn’s RPP plan. Customers must contact Beats Customer service at 1 (800) 442-4000 for all Beats product-related issues.
- – Any DJ Party stereo system.
- – Any computer software.
- – Floor models and clearance items.
- – Gaming system bundles. Exchanges are allowed within 72 hours if merchandise is defective. After 72 hours of purchase, customers must contact the manufacturer for warranty issues:
- Xbox: 1-800-4MY-XBOX,
- Nintendo: 1-855-877-9099,
- Playstation: 1-800-222-7669
What Are The Requirements for all Returns/Exchanges?
- Proof of purchase.
- Merchandise must be in new condition as determined by Conn’s.
- Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.
- Delivery and installation charges will not be refunded on any returns.
- A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).
*15% restocking fee is due at the time of the return/exchange. If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.
If you have not received your credit after 15 business days, please call Customer Service at 1-866-235-5443
When will I get My Belk Refund?
Most Belk credits are posted to your credit card or Belk Rewards credit card within 15 business days from receiving your returned merchandise. For more information, visit our FAQ page.
If you have not received your credit after 15 business days, please call Customer Service at 1-866-235-5443
Does Belk Use A Return Verification System?
Yes, Belk has a return verification system in place to help prevent fraudulent returns. This system uses a variety of factors to authenticate returned items, such as:
- Product barcode: The barcode on the returned item is scanned to verify that it matches the barcode on the receipt.
- Product condition: The item is inspected to ensure that it is in new, unworn condition with all tags attached.
- Serial number: If the item has a serial number, the serial number is checked to verify that it matches the serial number on the receipt.
- Receipt information: The receipt information is checked to verify that the item was purchased from Belk and that the return is within the return policy guidelines.
If the return verification system raises any red flags, the return may be refused or may be subject to additional scrutiny.
Belk’s return verification system is designed to protect both the company and its customers. It helps to ensure that fraudulent returns are prevented, and it also helps to ensure that customers receive the correct refunds for their returned items.
Here are some tips to help ensure that your return to Belk is processed smoothly:
- Return your items within the return policy guidelines.
- Make sure that your items are in new, unworn condition with all tags attached.
- If your items have serial numbers, be sure to include the serial numbers on your return receipt.
- Keep your receipt for your records.
If you have any questions about Belk’s return verification system, you can contact Belk customer service for assistance. Customer Service at 1-866-235-5443
