Best Buy Return Policy
You can return products purchased online by mail or at a nearby Best Buy store.
In-Store Returns and Exchanges
Our promise:
We at Best Buy work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Return and Exchange Periods
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.
Most products
Standard
15 Days
My Best Buy® Elite members
30 Days
My Best Buy® Elite members
45 Days
Cell phones, cellular tablets and cellular wearables
Standard
14 Days
My Best Buy® Elite members
14 Days
My Best Buy® Elite members
14 Days
Major appliances
Standard
15 Days
My Best Buy® Elite members
15 Days
My Best Buy® Elite members
15 Days
What about Best Buy Restocking fees?
Some items we sell (see below for the detailed list) have a restocking fee if returned by any customer, including My Best Buy® Elite and My Best Buy® Elite Plus customers.
Cell phones (excluding prepaid phones), cellular tablets and cellular wearables
Return Fees
$45.00
Drones, DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products
Return Fees
15% of item purchase price
There is no restocking fee if the product is unopened or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Like-New Condition
Extended Holiday For Best Buy Return Policy
Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc.), holiday products (e.g., artificial trees, lights, decorations, etc.) and major appliances. All other terms and conditions of the Best Buy Return & Exchange Promise apply.
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Pacific Sales, Magnolia Design Center, Best Buy Education, Best Buy for Business and Best Buy Express kiosks.
Holiday Return And Exchange Periods
Buy your gifts and other items this holiday with the peace of mind of easy returns.
Almost every purchase made throughout November and December can be returned through January 14, 2020. Purchases made between November 1 and December 31, 2019, have an extended return period through January 14, 2020, excluding cell phones, cellular tablets, cellular wearables, AppleCare monthly plans, and major appliances. All other terms and conditions of our Return & Exchange Promise apply.
My Best Buy® Elite and Elite Plus members have an extended holiday return/exchange window for products purchased between November 1 and December 31, 2019. My Best Buy Elite members have the greater of January 14, 2020, or 30 days from the date the purchaser received the product, to return or exchange the product.
My Best Buy Elite Plus members have the greater of January 14, 2020, or 45 days from the date the purchaser received the product, to return or exchange the product. Previously mentioned exclusions apply.
Qualifying purchase
Cell phones, cellular tablets and cellular wearables
Last day of return window
14 Days
Major appliances
Last day of return window
14 Days
Most Best Buy purchases
Last day of return window
Jan. 14, 2020
What about Best Buy computers?
We want to be sure you are getting the most out of your new computer from Best Buy. So, if you have questions or need help, call us for expert assistance. This service is available for 2 weeks after your purchase date. Agents are available: Monday–Saturday from 10 a.m.–9 p.m. PT, and Sunday from 11 a.m.–8 p.m. PT
Give us a call at 1-866-501-9356, seven days a week.
What is the Best Buy Restocking Fee?
To return items that require activation, you will have to bear the restocking fee of $45.
DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, Drones, premium camcorders, projectors, projector screens, and special-order products account for a stocking fee that equals to 15% of the item purchase price.
The restocking fee for unopened goods is exempted for various states in the US, which are as follows:
- Alabama
- Colorado
- Hawaii
- Iowa
- Mississippi
- Ohio
- Oklahoma
- South Carolina
Apart from these states, the exemption is applicable wherever the restocking fee is prohibited by law.
How to return an item:
Gather the purchases you want to return, along with the original contents and packaging.
Return at a store
You may return any item purchased on BestBuy.com at any BestBuy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Return by mail via the carrier of your choice
If you received a packing slip, place the return form portion of it in the box with your return. If you did not receive a packing slip, you may get a pre-populated return form by looking up your order. If you can’t locate your order, print a blank return form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.
Use our prepaid return label
You will get free shipping on your return by using our pre-paid label. Log in to your Best Buy account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop off location and ship it to us during your return period.
What is Best Buy exclusions?
Major Appliances; TVs over 50 inches; Kegerators; and Soda Stream makers cannot be returned via shipping. Limitations also apply on shipping back lithium and specialty batteries and products containing these batteries. Limitations may also apply on shipping back Best Buy for Business orders. Best Buy does not accept returns that are shipped to us from outside the country.
How to return a major appliance:
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 15 days to contact us regarding defects, damage or other issues. Please do not contact the store. Please call 1-800-304-1259 between 8 a.m.–11 p.m. CT, 7 days a week.
Best Buy Refund method and timing:
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 3–5 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and we’ll be happy to send you a replacement.
Best Buy Returns info like-new condition items
- Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
- Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a non-refundable deduction on your refund for what is missing.
- If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
- All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink and 3D printer filament.
Special considerations:
Return shipping fees
If you return an item using a prepaid method from our Online Returns Center, and the reason for return is not a result of a Best Buy error, the cost of return shipping will be deducted from your refund. Estimated return shipping fees will be displayed within the Online Returns Center when you are choosing the prepaid return label method for your return. If the return is the result of a Best Buy error, we’ll refund return shipping costs as well.
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store and we’ll arrange for a replacement.
If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.
Returns lacking proof of purchase:
Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.
Connected and Wi-Fi devices
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
- Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
- Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.
What about Best Buy final sale and non-returnable items?
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
What about Best Buy gifts?
We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.
What about Best Buy Holiday products?
Artificial trees, wreaths and garlands along with holiday lights, decorations and inflatables can be returned within 15 days for all customers, including My Best Buy® Elite and My Best Buy® Elite Plus customers, for a full refund.
What about Best Buy entertainment products?
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.
Services, subscriptions and Microsoft 365 and Office
Return and refund details on services and subscriptions, including anti-virus software, Microsoft 365 and Total Tech Support, are found in their terms and conditions. Microsoft Office can be returned within 30 days for a full refund. If you have purchased a service that you have not used, but you now wish to return and you are unable to return in a store, please contact us at 1-888-BEST BUY (1-888-237-8289).