Champs Sports Return Policy

What’s the Champs Sports policy for returns?

Returns for online orders must take place within 45 days after the original shipment date in order to receive a credit in the original form of payment.

Returns received more than 45 days after the shipment date will not be accepted and will be returned to the sender.

 

 

What’s the Champs Sports refund policy?

Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account. I

If you need assistance, you can bring your PayPal order to a nearby store and a store associate can assist you in mailing back your order. Your refund will be processed when your order is received by our warehouse at which point you will receive a PayPal credit.

Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund.

  • If you have your original receipt, you may exchange or refund to your original form of payment.
  • If you have a gift receipt, you may exchange or get store credit only.
  • For in-store purchases, if you don’t have your receipt, you’ll be able to exchange or receive store credit only at the current price. This requires store manager approval and items must be unworn and unwashed.

What’s the process to return or exchange a Champs Sports online purchase?

Please include the return form located on the reverse side of the original invoice. Don’t have the original invoice? Download and fill out our customer service form. 

Fill out the required information and enclose the form inside your package.

  • If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.
  • If the item is an exchange, please include the style number, size, and color of the product you would like exchanged.

Return/Exchange Department
Champs Sports
3210 S US Hwy 77
Junction City, KS 66441

If you need to print a return label please click here to use our easy online returns process.

ReadyReturns is for US domestic returns only (excluding APO/FPO )

How do Klarna-related exchanges and refunds work?

I bought an item I’d like to return. How do refunds work with Klarna?

*Returns for orders paid with Klarna can not be done in our stores.  All Klarna purchases must be sent in to our Returns and Exchanges Department.

 

I paid with Klarna. What do I need to know about exchanges?

  • Check out our return and exchange policy for more information.
  • If your item doesn’t fit right or you don’t like the color, then you can exchange the same item for a different color or size.
  • We’re unable to process exchanges where the new item cost is different than the original item cost.

*Returns for orders paid with Klarna can not be done in our stores.  All Klarna purchases must be sent in to our Returns and Exchanges Department.

 

Want to exchange your item for a different one?

Follow these steps to return your item:

  • To return your item(s), use our return shipping label .
  • We’ll refund your Klarna account if your requested exchange item is not available or the item cost differs from the original cost. It takes Klarna around 5-7 business days to process and post your refund to your original payment method.

Returns, exchanges, and refunds are subject to our return and exchange policy.

We’ve extended our return period for returns and exchanges due to COVID-19.

*Returns for orders paid with Klarna can not be done in our stores.  All Klarna purchases must be sent in to our Returns and Exchanges Department.

Important links:

 COVID-19 How do I return an item to a Champs Sports store?

Foot Locker extends return policy window

We’ll accept returns/exchanges up to 30 days after our stores reopen for online and in-store orders.

In response to store closings across North America due to COVID-19, we have extended our return policy window.

Foot Locker will accept returns and exchanges up to 30 days after our stores reopen for items bought online and in-store. This policy extension covers online and in-store purchases made after Feb. 1, 2020.

Any items bought in stores or online after that date can be returned 30 days after the store’s reopening.

To complete return/exchange

Items must be accompanied by a receipt, invoice, order confirmation, or shipping confirmation and repackaged in the original boxes if applicable. All labels must be attached.

Store closings

All Foot Locker stores in North America will be temporarily closed to help curb the spread of the COVID-19. We will continue to monitor developments across the globe and will make adjustments as needed.    

Thank you for your patience.

(This policy is for US customers only.)

Take the item(s) you would like to return to any Foot Locker Inc. store nationwide (Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, Footaction, or SIX:02). Refunds can be processed at any of these locations.

Please bring your invoice, order confirmation, or shipping confirmation to the store for proper processing of your return or exchange. We will exchange the item or give you full credit for the purchase price of the item.

If you are exchanging your item, we recommend that you phone the store(s) near you before returning your item to find out the availability of the product since products, sizes, and colors may vary across different brands.

If the item requested is not available, you may still return your product at the store and reorder online. U.S. customers can find a store near you by using our store locator.

If you do not have a store near you, please follow the instructions above to return or exchange your item by mail. Exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition.

Offer may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online, by phone, or by mail.

For any additional customer service questions, contact us at customercare@champssports.com.