Home Depot’s return policy allows customers to return most items within 90 days of purchase, in-store or online. However, certain restrictions and exclusions, such as custom-made or special order products, may not be eligible for return. Home Depot also offers a no-receipt option for returns, where customers can provide a valid form of identification to receive store credit for the item’s current selling price.
The basic rule of Home Depot’s return policy is that customers can return any item within 90 days of purchase, as long as the item is in new, unused condition and in the original packaging. This applies to both in-store and online purchases.
For defective or damaged items, customers can return them at any time for a full refund or exchange. This applies to both in-store and online purchases. If a customer has a receipt, they will receive a full refund. If they do not have a receipt, they will receive a store credit.
Home Depot also offers a return policy for special order items. Customers can return special order items within 90 days of purchase, but they may be subject to a restocking fee. The restocking fee is typically 15% of the purchase price, but it can vary depending on the item.
If a customer has lost their receipt, they can still return the item. However, they will only be able to receive a store credit for the lowest price that the item has sold for in the last 90 days.
Home Depot’s return policy also applies to gift cards. If a customer has a gift card and wants to return an item, they will be issued a new gift card for the amount of the return.
Overall, Home Depot’s return policy is generally considered to be customer-friendly, flexible, and easy to understand, but customers should make sure to check the below return policy for the specific item they are buying before making a purchase.
Return or exchange any Home Depot item with the original purchase receipt within 30 days as NEW requires that the item is in original condition and packaging, unopened and uninstalled, including all original materials supplied. Returns that do not meet these criteria will be denied. Items returned for warranty may be exchanged or refunded at our discretion. Credit will be issued to the same card used for purchase; the card must be present at the return time.
You will have 365 days from the date of purchase to receive a full refund.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials.
This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases.
Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store.
Perennials, trees and shrubs have a 1 year guarantee. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.
Exclusive Grow a Garden Guarantee: Full Disclaimer
When you use Bonnie plants with Miracle-Gro soils and/or plant foods, we guarantee you’ll get a harvest! If your Bonnie plants do not produce in the course of the growing season (March – October), you are entitled to a refund for your plant and Miracle-Gro purchase. This guarantee began January 1, 2018. For a list of all eligible Bonnie Harvest Guarantee products click here. In order to obtain your refund, please follow these steps
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.
Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Registration of Store Credit may be required. Please bring a valid driver’s license or government-issued photo identification for registration.
Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price.
Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depot’s corporate office.
Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*
*See Special Services Desk for details
Home Depot return policies apply only to items purchased from The Home Depot (in-store or online at homedepot.com). Items purchased from a third-party or marketplace seller, but shipped by The Home Depot, must be returned to the selling party in accordance with their return policies. Paragraph Text