LensCrafters Return Policy


A simple view of LensCrafters return policy. Return Policy made simple 

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100% satisfaction guaranteed. That’s our promise. So, if you’re not completely happy with your purchase within the first 30 days, just let us know. We’ll do whatever it takes to make it right.



New glasses and prescription sunglasses


New glasses and prescription sunglasses can be returned for refund or exchange within 90 days from the date of purchase.


You can return eyeglasses, provided they are in resalable condition, to Lenscrafters at any time and for any reason within the 90 day period. If you exchange your glasses for another pair, the price will be adjusted depending on how much the new pair costs. The 90 day guarantee does not cover damage caused by scratches or accidents.


One Year Protection

For Eyewear


Lenscrafters also offers an optional one year protection for eyewear. It covers regular wear and tear, as well as accidents that could occur during normal handling. More information on the one year protection plan can be obtained by visiting a Lenscrafters location or by calling customer service at 1-877-753-6727.


Cleaning and adjustments are offered for free as long as you own your glasses. To use this service, all you need to do is to visit a Lenscrafters location near you.



LensCrafters will not refund or replace your glasses if they are not in their original form or if they are damaged from you. For example, you cannot get your product refunded or replaced in case of accidental damages or scratches from you.

Returning Online Purchase:

To return the purchased product online call us at the customer care helpline at 1-877-753-6727.  Any of their executives will take a call to help you with all your queries regarding LensCrafters’ return policy. They will also provide you or ask you with a pre-shipping label by knowing your email id and sending you the details on your email address.  If you are busy with your regular schedule then you can also ask your queries by emailing the customer care service of LensCrafters. Just follow the below steps:

1. Log into your account as per the instruction for the required info.

2. Choose the contact us to ask your questions via email.

3. Then, select Returns by going to the drop-down list.

After that process, LensCrafters’ customer service executive will get back to you soon and will help you with the return process as per the policy.


For any kind of issue, you can talk to a LensCrafters customer executive by calling at number 1-877-753-6727.