Marshalls Return Policy

Items Purchased In Stores:

In the event of a store closure due to COVID-19, merchandise purchased in-store can be returned to the closed Marshalls store within 30 days after the store reopens, or any other open Marshalls store within 30 days of purchase.
Our return policies are always subject to local, state and federal restrictions. Due to COVID-19, some jurisdictions prohibit the return of certain products. Please check the governmental restrictions in your area to know whether any particular products are prohibited from being returned in stores or online.
All other terms of our standard Return Policy apply.

Standard Return Policy for Items Purchased in Stores

Our customers continue to be our top priority. If you’re not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. A 10-day period is required for a cash refund on check purchases. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.

Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.

Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used. A customer signature may also be required for receipted returns. To learn about how we use and handle your information, please see our Privacy Notice.

To make your returns quicker and easier please keep your receipt.

Please note that items purchased at a Marshalls store can only be returned to a Marshalls store, in accordance with this return policy. Items purchased at Marshalls may not be returned to T.J. Maxx or any of our other sister brands.

The Holiday Extented Return Policy is as follows:

Purchases:

Made between 10/11/20 and 12/24/20 may be returned through 01/24/21. Our normal refund policy will apply to all purchases made beginning 12/26/20.

Standard Return Policy

Not what you had in mind? Not a problem. Returns are absolutely free in store and so easy by mail.

If you’re not satisfied with your online purchase, don’t hesitate to return it within 40 days of your order date, unless otherwise noted on the packing slip. We accept returns with either your receipt or your shipping confirmation email. The packing slip you receive with your order is your receipt.

Before placing your return, check if your item is eligible for return, as some items may be final sale or subject to additional return restrictions. You can find this information in the returns column of your receipt. (This information also appears on the product description page, so you may review it before making your purchase.) Also, be sure to review the specific terms for your preferred method of return (either by mail or in store). Please note that items purchased at marshalls.com can only be returned to a Marshalls store or to the Marshalls online warehouse, in accordance with this return policy. Items purchased at marshalls.com may not be returned to T.J. Maxx or any of our other sister brands.

Returning by Mail

Returns by mail are accepted if they arrive at our warehouse within 40 days of your order date. For an easy return by mail, use the return shipping label we’ve included on your receipt (a return shipping and handling fee of $9.99 will be deducted from your refund or store credit) and drop off at the shipping carrier indicated on your return label. Be sure to include your receipt (or a copy of your shipping confirmation email) in your package. Returns that arrive at the warehouse more than 40 days after the original order date will receive merchandise credit. To avoid return shipping and handling costs, you can bring your online purchase to a Marshalls store near you.

Returning in Store

In-store returns, which are also subject to the above restrictions, are accepted within 40 days of your order date. If your purchase is eligible for an in-store return, bring your item(s) and either your receipt or shipping confirmation email to your nearest Store Location. Your signature is required for any in-store return. For returns without a receipt, you’ll need to provide a valid government-issued photo ID, name, address, and signature. To learn about how we use and handle your information, please see our Privacy Policy.

Issuance of Refunds

All refunds will be credited to your original form of payment or merchandise credit as follows:

With a receipt/packing slip or shipping confirmation email within 40 days of your order date will receive a cash refund or charge credit.
With a receipt/packing slip or shipping confirmation email more than 40 days after your order date will receive merchandise credit.
With a gift receipt will receive merchandise credit.
Without a receipt/packing slip or shipping confirmation email will receive merchandise credit.
Items purchased partly or entirely with a Marshalls Gift Card will receive merchandise credit when they are returned. This credit is redeemable at any Marshalls location.
Return shipping and handling fees are non-refundable, unless the merchandise is defective.

In-Store Issued Merchandise Credit Terms

Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers. A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used.

Refund Processing Time

For returns by mail, your account will be credited within 10 to 14 business days after we’ve received your qualifying Marshalls.com return, in most cases, depending on your bank and/or billing cycle. Merchandise credits will be issued for eligible returns after we’ve received the return.
Returns in store will be refunded to the original form of payment or merchandise credit on the spot. Please note, it may take a few days until your bank posts the refund to your account.

PayPal Returns

In Store: Purchases made with PayPal and that are returned to a Marshalls store will receive any refund in the form of a merchandise credit.
By Mail: Purchases made with PayPal that are returned by mail will receive charge credit, minus the $9.99 return shipping and handling fee.
To learn more about our PayPal return policy, please visit the PayPal FAQs.

Exceptions & Special Instructions

Merchandise bought in store cannot be returned online
Merchandise that is used, worn, or in unsellable condition will not be accepted for refund or merchandise credit.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
Items over $1,000 are not eligible for in store return
Handbags over $499.99 are not eligible for in store return
Long occasion gowns are not eligible for in store return
Beauty items opened or tampered with cannot be returned
Other restrictions may apply

Gift Cards

Gift cards are not eligible for returns.

Exchanges

Due to our ever-changing inventory, exchanges are not available for online orders.