Mattress Firm Return Policy
Mattress Firm Offers You A 120 Night Sleep Trial
Like most brand-new things, there’s going to be a bit of an adjustment period. Think of it as a brand-new pair of running shoes. It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress.
Sleep On Your Mattress Firm For A Minimum Of 21 Nights
Mattress Firm asks you to sleep on your mattress for a minimum of 21 nights to allow for an adjustment period. After those first 21 nights, if you are still not completely comfortable, Mattress Firm will do its best to match you to your right mattress within 120 nights of your original mattress delivery date. Subject to the above guidelines, their 120 Night Sleep Trial is valid for one exchange and/or one return per purchase, which must be done within 120 days of the delivery date of your original mattress.
Exchange Your Mattress Once
You may exchange your mattress once, with a return delivery fee of $99.99*, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250).
Aren’t Absolutely 100% Satisfied
If you still aren’t absolutely satisfied with your new mattress, you can return it with a return delivery fee of $99.99* and receive, as a refund, the purchase price of your new mattress less a restocking fee equal to 20% of your new mattress purchase price (restocking fee must not exceed $500). Your refunded purchase price will be further reduced by any state use taxes that we are required to apply.
Stained, Unsanitary, or Damaged Mattress Firm Mattresses
Mattress Firm is unable to exchange or refund stained, unsanitary, or damaged mattresses under the 120 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the 120 Night Sleep Trial.
Please note that our 120 Night Sleep Trial is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. All special order sizes (California King, Split Cal King, three quarter, etc.) for mattresses and foundations are final and not eligible for exchanges or returns. In the state of California, the California king size is not special order and is therefore eligible for applicable comfort guarantee policies. See a store associate or contact one of our live chat customer service representatives on our website for more details.
All sales are final and not eligible for exchange or return on the following items:
- Warranty exchanges
- Clearance merchandise
- Floor models
- Mattress protectors
- Adjustable bases,
- All special order sizes (California King, Split California King etc.)