Michaels Return Policy

Michaels.com Purchases

If your Michaels.com purchase does not meet your satisfaction, you may return it within six months 180 days of purchase.

With a Receipt In Stores or Via Mail

The item must be new, unused, and in its original packaging.

  • You may return the item to a Michaels store or by mail.

If you want to return an item by mail, follow the steps below:

  • Call Customer Care at 1-800-MICHAELS (1-800-642-4235).
  • Our agent will prepare and provide a return shipping label via email.
  • Print the return label and adhere it to your package.
  • Drop off the package at your nearest UPS location

Without a Receipt In Stores

If you would like to return an item (excluding sample products) but do not have the receipt (packing slip or confirmation email), you will be required to present a valid photo ID (Acceptable forms of ID include U.S., Canada or Mexico Driver’s License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID). Michaels will make every attempt to assist in locating a receipt by offering a receipt look-up for online or in-store purchases made with your Michaels Rewards number. For receipts located, returns will follow the Return with Receipt method. The item value will be verified and retained by the Michaels team member.

MichaelsPro™ Purchases Returns

If you are not completely satisfied with an item, we will gladly offer you a refund within 180 days of purchase. All returns from a MichaelsPro™ order* require a Return Authorization, which can be obtained through our dedicated support line at 1-833-MIKEPRO (645-3776).

* Restocking fees may be applied.

Refunds:

The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as the payment originally used for purchase except as specified below:

  • Purchases made with a debit card will be refunded as cash.
  • A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.

Exchanges:

At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

**See exceptions below.

Store Purchases With a Receipt

If your Michaels purchase does not meet your satisfaction, it may be returned or exchanged at any Michaels location for the full purchase amount.

Refunds will be offered in the original method of payment for six months (180 days), except:

  • Purchases made with a debit card will be refunded as cash.
  • A Store Return Card will be issued for all purchases made using a gift card or gift receipt.
  • Returns purchased with a check require a 10-day waiting period. Check purchases within 10 days may be refunded on Return Card.
  • Online purchases made using PayPal will be refunded in cash.
  • After six months, refunds will be issued on a Store Return Card for the full purchase amount.
  • All returns and exchanges must be new, unused, and in original packaging, with exceptions for defective merchandise or products.
  • Our policy also covers your online purchases that can be returned to any Michaels location or by following the online return instructions on the packing slip, some restrictions apply. In-store purchases may not be returned online.

Store Purchases Return Without Receipt

Michaels will make every attempt to assist in locating a receipt by offering a receipt look-up for purchases made with a credit, debit card, or rewards number. For receipts located, returns will follow the Return with Receipt method.

  • For returns in which the receipt cannot be located, a valid photo ID (U.S., Canada, or Mexico Driver’s License, U.S. state-issued ID, Canadian Provincial ID, Passport, or U.S. Military ID.) must be presented by the customer and will be recorded at the time of the return.
  • Information from a customer ID will be retained in a secure database solely for purposes of refund authorization and fraud prevention.
  • Refunds will be given at the item’s lowest price sold within the previous 90 days.
  • Refunds will be in the form of a Store Return Card and/or merchandise exchange.

At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

 Exceptions to Returns

  • Cricut® Products are returnable or exchangeable only if the packaging is unopened and a receipt is provided. Items damaged or deemed defective during the manufacturer’s warranty period must be returned directly to the manufacturer, except returns as required by law.
  • Gift Cards and Prepaid Cards are not returnable or exchangeable, except where required by law. See Terms and Conditions for more information.
  • Custom Framing orders may be reworked at the same store location within 14 days of pickup.
  • Classes are refundable up to the start date of class, in-store only.
  • Michaels reserves the right to limit returns or exchanges.

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