Petsmart Return Policy

If you’re not satisfied with a product purchased in the store, bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned.

NOTE: Treat points that were redeemed toward the purchase of an item(s) will be forfeited when the product is returned. In addition, a return of a product will deduct the points earned from the original transaction. 

Return Policy Guide

Return Policy Guide

What Is Petsmart In-Store Returns?

To return an item in store that was purchased at petsmart.com, on the PetSmart app, or on a delivery provider’s app, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any PetSmart store. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). If you do not have the same credit card that you used to make your petsmart.com purchase, if you used a payment method other than a credit card for your order (such as PayPal), if you made a same-day delivery purchase, or if your purchase was made via a delivery provider app, you’ll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash. Returns for same-day delivery purchases, purchases made with our “Buy & Pickup” online feature, purchases made on on a delivery provider’s app and online services purchases may only be made in stores. Prescription medication items and special orders cannot be returned in our stores.

The following types of purchases may only be returned in stores:

  • Same-day delivery purchases
  • Purchases made with our “Buy & Pickup” online feature
  • Purchases made on a delivery provider app
  • Purchases made using AfterPay’s payment services
  • Purchases made for PetSmart services

To find a retail store near you, use our Store Locator or call (888) 839-9638.

What Is Petsmart By Mail Return Policy?

Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method.

Please note: Exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

Returning a Product

If you wish to return a product that you purchased from PetSmart online, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped products. Note: we do not accept returns or exchanges on prescription medication products. Please see our Return Policy for further details.

Return to Store

To find a convenient store location, use the Store Locator. Returns are accepted in-store with with the packing slip or shipping confirmation as proof of purchase. The credit card used to purchase the merchandise is required in order for the return to be credited to the same card.

The following types of purchases may only be returned in stores:

  • Same-day delivery purchases
  • Purchases made with our “Buy & Pickup” online feature
  • Purchases made on a delivery provider app
  • Purchases made using AfterPay’s payment services

You will receive a merchandise return card for the amount of the purchase price (minus any delivery fee, handling, gift wrap or other charges) for the following types of transactions:

  • A return for which you do not have the same credit card that you used to make your purchase
  • Purchases made with a payment method other than a credit card (such as PayPal)
  • Same-day delivery purchases
  • Purchases made on a delivery provider app

Please note: Special order purchases may not be returned in store. Please follow our return by mail instructions for special orders.

Return by Mail

  • Call our Customer Care Team at 1-888-839-9638 to receive a return authorization number and shipping label. Our team is available to assist daily from 8am-9pm EST.
  • Pack the item safely and securely for shipping. Select the reason for return on your packing slip and include the packing slip and return authorization number with your item (retain a copy for your records).
  • Affix the shipping label provided and send the package via FedEx. Visit fedex.com/locate to find the nearest FedEx pickup location
  • Refunds are issued in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.
  • Retain a copy of the packing slip and tracking number for your return shipment.
  • You will receive an email notification when your return is processed. Please allow 3-7 days for credit processing depending on your bank

Please note: Exchanges are not available by mail. If a customer mails a return without a shipping label issued by PetSmart, all shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

What Is Petsmart Returns or Exchanges With a Receipt?

GameStop Return Policy 60 days
  • Receipts are valid for 60 days from date of purchase.
  • If a purchase is paid with cash, a refund will be issued in cash.
  • If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.
  • Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in-store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a merchandise return card will be issued.
  • If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
  • If exchanging a product, any positive balance will be refunded in the original form of tender.
  • Merchandise return cards cannot be redeemed for cash.

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What Is Petsmart Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days?

  • Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender.

What Is Petsmart Return Exceptions?

Returns or Exchanges With a Receipt

  • You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more:

    • Electronic merchandise, such as collars, fencing, and training items
    • Grooming tools
    • Filters or pumps
    • Non-prescription pet medication or vitamins

Returning Products Purchased Online With a Payment Method Other Than a Credit Card

To return an item in store that was purchased at petsmart.com using PayPal, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to any PetSmart store. You’ll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.