Purple Mattress Return Policy

 

The Purple® Mattress, Purple® Hybrid, Purple® Hybrid Premier

You have 100 calendar days from the date of delivery to return your Purple® Bed. Because it can take some time for your body to adjust to better support, we require a minimum trial of 21 days. For recommendations on how to make your sleep experience better, please contact us or check out our blog!

To initiate a return or for helpful hints, call Customer Care at 888-848-2305.

Once eligibility for return is confirmed, a specialist will help facilitate the process. To be eligible for a return, you must still be within your 100-night trial period and have had it for at least 21 days, and the mattress must be clean and undamaged. You will be refunded the full product price of the mattress less the value of any discount, interest accrued, and/or shipping charges.

For questions about products purchased at a retail location, please contact the store directly.

 

Purple Mattresses Exchange Policy

The Purple® Mattress, Purple® Hybrid, Purple® Hybrid Premier

You have 100 calendar days to exchange your Purple® Bed from the date of delivery. You are allowed one exchange.

To be eligible for an exchange, you must still be within your 100-night trial period and have had it for at least 21 days, and the mattress must be clean and undamaged.

To initiate an exchange, call Customer Care at 888-848-2305. Once eligibility is confirmed, a specialist will help facilitate the process (to be eligible for an exchange, you must still be within your 100-night trial period, and the mattress must be clean and undamaged).

Your 100-night trial will continue to run from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, if mattress removal is selected your first mattress will be removed at the same time the second mattress is delivered.