Rooms To Go Return Policy

Simple View Of Rooms To Go Return Policy

Online sales may only be canceled up until Merchandise is loaded on the truck for delivery
Rooms To Go showroom, no refunds are available and sales cannot be canceled after merchandise has been delivered.
Online sales may only be canceled up until mattress is loaded on the truck for delivery,

What Is Rooms To Go Online Return Policy?

Online sales may only be canceled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be canceled and will be treated as a return.
Refunds may take up to 10 business days to process.

Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected.
Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge.
If you choose Doorway Delivery and a return is made, your refund may be subject to a re-stocking fee of $199.
To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support.
You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer’s expense.
Once the merchandise has been returned to us, refunds may take up to 10 business days to process.

For purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be canceled after merchandise has been delivered.
Express/Next Day Delivery orders are not eligible for refund or cancellation.
A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase.
If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.

You better make sure you want a mattress from rooms to go before you buy here.
Online sales may only be canceled up until mattress is loaded on the truck for delivery,
Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected.
Refunds of your mattress will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a re-stocking fee of up to $199.
To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your mattress.
For mattress purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be canceled after merchandise has been delivered.
Refunds may take up to 10 business days to process.

We have a 30-day price match guarantee.
If an item goes on sale before delivery you may contact us for a credit back to your card for the difference in price.
If an item goes on sale within 30 days of delivery, you may contact us to issue a store credit for the difference in price.
The store credit may be applied to any future purchase online or in a showroom.