Shanti Letter IND
What Is The Shanti Letter?
Amazon and other marketplace sellers use Shanti Letter as a scare tacit to buyers trying to scam them out of merchandise with the “it was not delivered scam.” So, what is it?
The “Shanti Letter” is a term used to describe a letter or email that some online marketplace sellers send to buyers who have claimed that an item was not delivered in an attempt to resolve the situation. The letter is typically written in a formal and polite manner and may include a request for the buyer to provide additional information or evidence, such as a delivery confirmation number or a copy of a police report. The word “Shanti” is derived from a Hindu word meaning “peace,” it’s used as a term to refer to a letter that aims to resolve a dispute in a peaceful way, rather than to escalate it to legal action.
Does it work?
The effectiveness of the “Shanti Letter” in resolving disputes between buyers and sellers on online marketplaces may vary. It can be a useful tool for sellers to use in order to gather more information about the situation and potentially resolve the dispute in a peaceful and amicable manner. However, it is not a guaranteed solution, and some buyers may not be responsive or cooperative in providing the requested information. Additionally, even if the buyer does provide the requested information, it may not be sufficient to resolve the dispute in the seller’s favor. Ultimately, the effectiveness of the Shanti Letter will depend on the specific circumstances of the dispute and the actions of both the buyer and the seller.
Where or how the Shanti Letter originated from?
I am not sure where or how the term “Shanti Letter” originated, but it seems to have become popular among online marketplace sellers as a way to resolve disputes with buyers who claim that an item was not delivered. The idea behind the letter is to address the issue in a calm and professional manner, and to gather any additional information that may be needed to resolve the dispute. It is likely that individual sellers or small businesses came up with this approach independently, as a way to manage disputes without having to involve legal action or third-party mediation. The word “Shanti” is derived from a Hindu word meaning “peace,” it’s used as a term to refer to a letter that aims to resolve a dispute in a peaceful way, rather than escalating it to legal action.
Copy Of The Shanti Letter?
LETTER BEGINS:
> +Dear Buyer,+
>
> +I am so very sorry to hear that you did not receive your package. If we are unable to find it, I will, of course, issue a refund. I would like to try a few things that have successfully located packages in the past. I will call your post office and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup. I will ask you to speak with your postmaster, who will check with your carrier.+
>
> +Please, do ask your family and neighbors. Many a lost package was simply laid aside by a family member and then forgotten. And sometimes your postal carrier leaves it with a neighbor because s/he doesn’t want to leave it out in the weather.+
>
> +If these measures don’t work, I will file a case with the postal inspector’s office. Many carriers now have scanners equipped with GPS tracking, and postal inspectors can find exactly where the package was delivered. If your package was delivered to the wrong address, they might be able to retrieve it and get it to you.+
>
> +I will let you know what I find out, and please let me know if you can find it yourself. If we can’t find it within a few days, I will refund you and let you know what the postal inspectors find out. Be well.+
>
LETTER END
