Whoop Return Policy
What Is Whoop Return Policy?
Once you complete your request, you will receive information on whether or not your device needs to be shipped back. If it does, we will provide a return label within 1-3 business days of your form submission.
If your device needs to be shipped back to WHOOP:
- Once we’ve received your unit, we will refund the original price minus shipping costs (original and return shipping).
- Please keep the receipt of your return shipment until you have received your refund.
If your device does not need to be shipped back to WHOOP:
- You can gift your WHOOP device to a friend, or recycle it through a local electronics recycling option in your area.
- You will receive a refund for the original price minus shipping costs.
NOTE: WHOOP Your Way purchases are not eligible for return.
WHOOP Warranty Policy
WHOOP warrants that your WHOOP Strap is free from defects in materials or workmanship for a period of one (1) year from activation date (first use) of your WHOOP Strap. If your Strap is defective during the Warranty Period, WHOOP will replace your WHOOP Strap, subject to the conditions below, at no additional charge. WHOOP is not responsible for repairing or replacement of your WHOOP Strap if you violate this Limited Warranty. This Limited Warranty is non-transferable, and applies the same to all membership types: 6, 12, and 18 months (monthly and annual subscriptions).
NOTE: For Replacement WHOOP Straps, the 1-year warranty starts from the shipment date and lasts for 1 full calendar year.
For Accessories, the 90-day warranty starts upon shipment date and lasts 90 days.
What is the one (1) year warranty for Whoop
To be eligible for the one (1) year warranty, you must:
– Have an active Subscription with no outstanding balance or any unpaid fees;
– Have a valid Payment Method on file should a restocking fee be charged (as WHOOP is currently unable to process Payment Methods over the telephone);
– Be the original owner of the WHOOP Strap, meaning that the WHOOP Strap being replaced was the one originally paired with the Account associated with that WHOOP Strap.
What Whoop limited Warranty does not cover?
– Lost WHOOP Strap(s)
– Damage or failure through misuse or malfunction, normal wear and tear, improper or negligent use, improper or abnormal use, or any use contrary to instructions provided by WHOOP
– Damage or failure due to accident, acts of God, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions
– Cosmetic damage
– Any unauthorized modification to the product
– Attempted repair by unauthorized persons or with any parts not originally intended for or compatible with the WHOOP Strap
– Any alteration of the factory model name and/or serial number
This Limited Warranty gives the purchaser specific legal rights, you may also have other rights which vary from state to state that may result in the change of this warranty.
What is Whoop warrant replacement procedure?
Warranty Replacement:
To request a warranty replacement, you must contact WHOOP Support at support@whoop.com, at which point WHOOP shall send you a replacement WHOOP Strap as well as a return shipping label for the defective WHOOP Strap.
If you do not return the defective WHOOP Strap within thirty (30) days of receiving the return shipping label, WHOOP shall have the right to charge you a $100 restocking fee for the unreturned WHOOP Strap. WHOOP reserves the right to charge you the $100 restocking fee if you do not return the WHOOP Strap as described above, you cancel your Subscription or remove your Payment Method.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY WHOOP AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS. WHOOP SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. ANY AND ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE DISCLAIMED EXCEPT TO THE EXTENT PROHIBITED BY LAW. IN SUCH EVENT, SUCH WARRANTY IS LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE. THIS EXCLUSION APPLIES EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSES.
This Limited Warranty shall be governed by the laws of the Commonwealth of Massachusetts, USA, excluding the Commonwealth’s conflicts of laws principles.
What is Whoop non-warranty replacement?
Non-Warranty Replacement:
You may request to replace your WHOOP Strap that has fallen outside of the Limited Warranty (“Non-Warranty Replacement”) for a $120 USD, €100, or $176 AUD restocking fee.
To be eligible for the Non-Warranty Replacement, you must:
– Have an active Subscription with no outstanding balance or any unpaid fees;
– Have a valid Payment Method on file to charge the restocking fee (as WHOOP is currently unable to process Payment Methods over the telephone);
To request a non-warranty replacement, you must contact WHOOP Support at support@whoop.com, at which point WHOOP shall send you an invoice for the replacement strap. Once paid, WHOOP will send you a confirmation email.
What is Whoop Battery Pack Limited Warranty?
Battery Pack Limited Warranty:
The Battery Pack is subject to the same Limited Warranty as the WHOOP Strap and is subject to all of the terms, conditions and procedures described above.
Non-Warranty Battery Pack Replacement:
To replace a Battery Pack that falls outside of the Limited Warranty, you may purchase a replacement by visiting the online WHOOP Store.
Accidentally break or lose your band (or Battery Pack) and need a replacement?
Contact WHOOP Support (for both in and out of warranty replacements):
- go to support.whoop.com
- Submit a request
What is WHOOP Replacements Warranty?
Replacements Warranty:
All Physical Straps and Battery Packs are subject to the same 1 year limited Warranty.
For Replacement WHOOP Straps, the 1 year warranty starts from shipment date and lasts for 1 full calendar year.
For Accessories, the 90-day warranty starts upon shipment date and lasts 90 days.
Battery Packs are subject to the same Limited Warranty as the WHOOP Strap, including all of the terms, conditions and procedures described for Strap Warranty.
Out of Warranty Strap Replacement (+Sensor)
Out of Warranty Strap Replacement (+Sensor)
- It costs $120 (USD) to replace a full WHOOP unit (strap + sensor).
The replacement automatically includes a new battery pack as well.
Other countries: UK: £100, EU:€100, AUS: AUD 187, UAE: AED 440 (all include a new battery pack)
Out of Warranty Battery Pack Only Replacement
- The cost is $30 (USD) to replace the Battery Pack (only) out of warranty.
- You can purchase an out of warranty Battery Pack replacement through WHOOP’s online store: shop.whoop.com.
