Ashley Furniture Return Policy
Ashley Furniture Return Policy provides you with 30 days to return your product.
Many quality steps are taken to ensure your products arrive at you in excellent condition.
It is very important you inspect the purchase upon arrival.
Ashley Furniture Online Return
Items delivered by Standard Shipping that was received damaged or have a manufacturers defect:
If you received your order by UPS, FedEx, DHL, USPS, and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any. Please note, that return shipping fees apply. In many cases, we can provide you with replacement parts and services as needed.
Customer Care 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT)
Items delivered by Home Delivery that were received damaged or have a manufacturers defect:
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72-hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.
Ashley Furniture In-Store Return
If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). Each store is independently owned and operated; therefore, they set individual policies regarding returns and exchanges. Please contact the store where you made the purchase. The store’s phone number is located on your receipt or on our store locator.
Ashley Furniture Returns for Mattresses and Foundations
Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer’s warranty, if any.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, that return shipping fees may apply.
Ashley Furniture Exchanges or Refunds
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits, and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.