Princess Polly Return Policy
A simple view of Princess Polly's return policy. Easy, sustainable returns are available at nearby Happy Returns for select orders, or opt to print our label and ship.
What Is Princess Polly Return Policy
To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days, depending on your bank’s clearance times.
- Items can be returned within 30 days of delivery for exchange, gift card, or refund. Items marked as final sale are ineligible for return or exchange.
- Items must be received in original condition – unworn, unwashed, with all tags still attached.
- Princess Polly partners with Curtsy, allowing you to resell new, like-new, and gently-worn Princess Polly clothing.
- All swimwear returns must have their hygiene seal intact.
- If you ship your items back with our printable returns label, all refunds and store credits are processed within 6 business days of our team receiving your items. Exchanges will process once your items are in transit with the carrier.
- If you drop off your items at a Happy Returns Return Bar location, your refund, store credit, and exchange will be processed within one business day.
- Please email hi@princesspolly.com if you believe your product is damaged or faulty. We will treat this with the highest priority.
- If you have paid original postage to receive your order and a return is made, this is non-refundable.
- Excludes orders placed on Princess Polly Resale. For resale returns information, please get in touch with hi@curtsyapp.com.
For orders purchased through Pacsun, we cannot make returns, exchanges, or issue store credit. Please review Pacsun’s return policies and contact their customer support for further assistance.
What Is Princess Polly Non-Refundable Return Policy?
For hygienic reasons
We do not accept returns for:
- cosmetics
- earrings
- undergarments
- beauty tools
- makeup brushes
- sponges
- hair tools
- Final sale items:
Princess Polly is not responsible for non-Princess Polly, and final sale items mistakenly returned.
WHAT IS PRINCESS POLLY RESALE?
Princess Polly Resale is the place to buy and sell new, like-new, and gently-worn Princess Polly clothing. In collaboration with our partners at Curtsy, we are excited to bring our community to share their pre-loved Princess Polly only products! Check out Princess Polly Resale now!
What Is The Holiday Return Policy?
REFUNDS WITH AFTERPAY
When using Afterpay, you have the option to return one or all of your items for a refund.
We’ll deduct $6.95 from the refund for using our returns shipping label. Therefore you will still have to pay $6.95 with Afterpay.
- If you return your items before your first Afterpay payment is due, these amounts will be removed from your Afterpay plan, and you will not have to pay for them.
- If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
- It’s important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charges late fees for any overdue payments!
This is still fine if you have purchased multiple items but only wish to return certain items and keep your favorites! We’ll remove the items you have returned from your Afterpay payment plan. Your original installment amounts will remain the same, and your final payments will be less or canceled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule anytime!
REFUNDS WITH SHOP PAY
When using Shop pay, you have the option to return one or all of your items for a refund.
Please note the amount will be canceled from the final installment of your Shop Pay Payment Plan, less $6.95 for the use of our return label.
Please note that Shop Pay adjusts your final payment first and works back to your most recent payment when applying for the refund.
- If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
- If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days.
How To Return Your Items to Princess Polly
Login into your account here, locate your order under “orders” and click to start a return or exchange.
Please return items in original packaging if possible.
Returns can be submitted as soon as your original order has shipped. Your return for a refund, store credit or exchange must be submitted within 30 business days of the delivery of your order.
- If you opt to use Happy returns or a return shipping label, we’ll deduct 6.95 from your refund once its is received and processed by our team.
- Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.
- All refunds will be processed back to the original payment method used to place the order.
