Keep in mind Barnes & Noble will require a receipt or gift receipt for all returns or exchanges. Some items, including gifted e-books, cannot be returned at all. If you happen to have a gift receipt, the extended holiday return policy offers a Jan. 31 deadline for items bought between Nov. 17 and Dec. 31.
Refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped or brought to a store after the timeframes indicated below or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.
If you’re not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.
The packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
If your packing slip is unavailable, please print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box, and write your Order Number on the outside of the box. Returns should be sent to:
Barnes & Noble
Returns Department
1 Barnes and Noble Way
Monroe Township, NJ 08831
A store credit or Barnes & Noble Gift Card will be issued for the purchase price of the item when a gift receipt is presented within 60 days of purchase.
If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable.
For more information about our store return policy, click here.
You can return your NOOK within 14 days of receipt, with either of the following options:
If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.