Chanel Return Policy
All products must be returned to us unworn or unused within 30 days of the date the products were shipped and In cases of exchanges for an item of lesser value, we will credit the difference back to the original card used for purchase.
What Is Chanel Returns Policy?
If you’re unhappy with your product, please follow our Returns Procedure. We reserve the right to reject returns that don’t follow our procedure and may charge for shipping if necessary. This policy doesn’t impact your legal rights.
Products purchased directly from our website can be returned or exchanged using the following steps. Products purchased from retail stores or other websites must be returned to the original place of purchase.
For questions or more information, including your right to cancel under law, please get in touch with customer service or refer to our Terms and Conditions.
How can I return or exchange a CHANEL product?
Complete the return form enclosed with your package (also available on our website if you have created an account) and send us the unused products in their original packaging along with the return form.
CHANEL includes a prepaid mailing label in your package that is to be attached to the outside of your return package.
For hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement.
If the above conditions are met, you will receive a refund for the returned products as well as the delivery costs that you originally incurred (except in the case of a partial return).
*Purchase made between November 25 and December 25 2022, may be returned through January 8, 2023
Returning New, Unused Product
You may return or exchange new, unworn or unused products within 30 days of the date the products were shipped to you.
All products must be returned to us unused, in a fully re-salable condition, with all original packaging. We ask that you take care of returned products. If the goods have been used, they will be returned to you, and no credit will be issued. Please ensure that your return package is packed and sealed securely.
In cases of exchanges for an item of lesser value, we will credit the difference back to the original card used for purchase. We will need to receive the returned item back in a saleable condition for us to initiate the exchange. If you would like to make an exchange for a style of a higher value than the item originally purchased, you must send back the item, following the instructions below, and submit a new order online for the new item. All exchanges are up to Our’s discretion and subject to the availability of suitable replacement stock.
To initiate your return or exchange
Please follow the instructions below:
Log into your account from the Sign In link located at the top right of our site.
Under the Order History section of your account, locate the order number that contains the item(s) that you wish to return or exchange and select Return/Exchange.
For each item, select the reason for the return along with whether it is being sent back as a return for refund or exchange. For exchanges, select the new color and/or size you wish to receive. If you would like to exchange for a different style up to the same price as the original item, please get in touch with our Customer Service team at contact us here.
If exchanging, confirm the address that you would like to receive your new item at, and submit your request.
Print your UPS prepaid return label by clicking on the Return Label link. A copy will also be sent to the email address on file for the account. Attach the label to your shipping box and drop it off at your nearest UPS location.
If you are unable to log into your account or need any assistance initiating your return/exchange,
Please get in touch with our Customer Service team at contact us here.
Please do not return items to our head office address in New York City. All returns are processed at our warehouse.
Returning Faulty Products
This only applies to products purchased via this website that are within warranty. Our product purchased in a store or on another website must be returned to the original place of purchase.
It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion, as well as the original packaging.
Occasionally a white powdery marks or ‘bloom’ may appear on your products. This is not a defect but a release of natural protective wax that can be easily wiped clean with a damp cloth. For more information on this phenomenon, see our FAQ page. Full information on looking after your products can be found on the Care Information page.