Forever 21 Return Policy
Index List
Forever21 return policy made simple
Online purchases are valid for exchange, credit, or refund within 30 days from the ship date either through our returns portal or in store
Online purchase exchanges are only available in store. Your order confirmation contains a barcode to make your return easy and specifies the last day you have to return your merchandise by mail or to one of our stores.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).
Forever21: RETURNS AND EXCHANGES POLICY FOR ONLINE PURCHASES
Online purchases can be returned within 30 days from the shipped date by mail or in store for a refund back to your original form of payment. Exchanges are only offered in store within 30 days from the shipped date. Returns and exchanges are subject to the terms below.
Forever21: RETURNS BY MAIL
To begin your return and create a prepaid label, please visit our Returns Site or sign into your account and click My Orders to select the order that you would like to return. After you selected your order, click “View Details” then click “Return” and complete the provided return instructions. Please use this site for standard U.S. returns. At this time, we are unable to process returns from AK, HI, or US territories through the Return Page site.
Your Order Confirmation email will provide you with an Order Number. The Returns Page will request your Order Number and billing zip code used on the online purchase. Once you enter the site:
- Select the items you wish to return and select the reason why you are returning the item
- Select how you would like to return the item.
- Select “Use a prepaid shipping label”. For the “Bring it to our Store” option, please see section RETURNS TO STORE for more details.
- Follow the instructions on the prepaid shipping label pop-up
- Review your Return and make sure the information on the Return Summary is correct then select “Submit”
- Your Prepaid shipping label and Packing Slip will be emailed to you.
- Print the Prepaid shipping label. Securely pack your merchandise and Packing Slip in a box or envelope of your choice (you may also use the original package if possible).
- Place the prepaid shipping label on the outside of your package. Please make sure that no other tracking labels are showing.
- Please note that cost of each return prepaid shipping label requested will be deducted from your refund amount. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
- When your package is ready to be mailed, do one of the following:
a. For Smartpost Label, use the FedEx or U.S. Postal Service and drop the return package at your nearest FedEx Ship Center or Post Office
b. For FedEx Ground Label, drop it off at your nearest FedEx location.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward credit was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
You can track your return status from you return confirmation email or FedEx Site.
Forever21: RETURNS TO A STORE
You must present your packing slip or confirmation email (which includes the Invoice Barcode) and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21 location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment. Please allow 1-2 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward credit was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
No. At this time, Forever 21 International retail store locations cannot accept returns from online orders through Global-e. Online purchases cannot be returned to physical stores.
BEAUTY BY RILEY ROSE: Returns and Exchanges Policy
RETURNS AND EXCHANGES POLICY APPLICABLE TO RILEY ROSE MERCHADISE BOUGHT AT FOREVER21.COM (THIS POLICY DOES NOT APPLY TO RILEY ROSE MERCHANDISE BOUGHT IN -STORE)
This Returns and Exchanges Policy applies to all purchases of Beauty by Riley Rose merchandise made through the Forever21.com website or the Forever21 app (collectively, the “Site”). The Terms of Use applicable to the Site apply to this Returns and Exchanges Policy. Please read the Terms of Use carefully and understand them because by doing business with Forever 21 online, you agree to be bound by them. It is important for you to understand, for example, that you are agreeing that except as otherwise provided in the Arbitration provision in the Terms of Use. ALL DISPUTES BETWEEN YOU AND FOREVER 21 MUST BE RESOLVED BY BINDING ARBITRATION AND THAT YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Online purchases of Beauty by Riley Rose products made through the Site are valid for exchange, credit, or refund within 30 days from the ship date, except as otherwise provided below or in connection with any particular offering.
Your return form and invoice may provide additional details that you must follow in order for your return to be valid.
- Cosmetics may be returned in new or gently used condition, in the original packaging, and with your return form.
- All other returned or exchanged items must be unused and undamaged, with all tags attached, and must be accompanied by your return form.
- Sale merchandise, clearance items, and gift cards / e-gift cards are all FINAL SALE and cannot be returned or exchanged, unless required by law.
BEAUTY BY RILEY ROSE RETURNS BY MAIL:
RETURNS BY MAIL (applies only to products that applicable law allows to be shipped by mail)
Your package includes an order invoice, return form and a pre-printed merchandise return label.
- On your return form, check off the items you wish to return and list the return reason code(s).
- Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
- Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
- Mail your online returns using the pre-printed label included with your package, or to the following address:
- Forever 21
- Attention: Forever 21: Beauty by Riley Rose Online Returns
- 4323 Indian Ave
- Perris, CA 92571
BEAUTY BY RILEY ROSE: Original form of payment
Refunds will be issued in the original form of payment.
Please allow 2-3 weeks from the return ship date or return in-store for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
For returns from international and APO/FPO addresses (if applicable), please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used.
The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
BEAUTY BY RILEY ROSE: Damaged, defective, or the wrong item(s)
DAMAGED DEFECTIVE OR WRONG ITEMS
Exchanges are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise in-store or to our Online Returns address above within 30 days from the ship date.
The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form.
We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item.
If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS/ E-GIFT CARDS / STORE CREDITS
Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift card and/or store credit after your online purchase, for return refunds and future purchases.
QUESTIONS OR COMMENTS?
- You may reach us at: customerservice@forever21.com
- Forever 21, Inc.
- 3880 N. Mission Rd.
- Los Angeles, CA 90031
BY MAIL: DAMAGED, DEFECTIVE, OR WRONG ITEM(S)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form.
We recommend using a carrier service that provides tracking.
Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form.
Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
IN STORES: Damaged, defective, or the wrong item(s)
IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21 location within the United States for an exchange or refund.
You must provide your order receipt/invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using Amazon Pay, PayPal & Afterpay. At this time, all store returns of online purchases using Amazon Pay, PayPal & Afterpay are valid for exchange or store credit only.
The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.
RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS / E-GIFT CARDS / STORE CREDITS
Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift card and/or store credit after your online purchase, for return refunds and future purchases.
