GameStop Return Policy

GameStop Return Policy

A simple view of GameStop return policy. You can return products purchased online by mail or at a nearby GameStop store.

gamestop_returns

GAMESTOP RETURN ELIGIBILITY OF NEW PRODUCTS PURCHASED ONLINE

 

Any products returned to GameStop.com by mail must be in the original packaging and include any manuals, cables, and accessories in sellable condition.

We reserve the right to limit returns to unopened or defective products.

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the packing slip.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

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If an item you purchased is defective or was damaged, let us know within 30 days and we’ll replace it with a similar item.

After 30 days from purchase, terms and conditions of manufacturer’s warranty apply to defective video games systems and computer hardware.

Gamestop Return Policy Nintendo Switch!

What Is The Gamestop Console Return Policy? 

GameStop return policy allows you a period within thirty days of a new purchase, including a receipt, and you have a seven day period to receive a full refund including your game consoles and with pre-owned items.

 

Under The Gamestop Return Policy Can You Return A Nintendo Switch?

Yes! The GameStop return policy allows you a period within thirty days of a new purchase, including a receipt, you may get a full refund including your game consoles. You have a seven day period to receive a full refund with pre-owned items. If you’ve opened, damaged, or played with the Nintendo Switch and it’s not in the original condition or packaging, GameStop will not issue a refund.
 

You can return products purchased online by mail or at a nearby GameStop store.

A receipt is required for all returns and exchanges.

 

GameStop Returns and exchanges for in-store purchases are subject to the following guidelines:

  • A receipt is required for all returns and exchanges.
  • Unopened new merchandise (except tablets) = full refund within 30 days of purchase.
  • Opened new merchandise (including tablets) = identical exchange within 30 days of purchase.
  • New accessories (opened or unopened) = full refund within 30 days of purchase.
  • Unopened new tablets = full refund within 14 days of purchase.
  • Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30
  • Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase.
  • Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges
GameStop Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.



GameStop Return or exchange most items for up to:         30 days

Return Options:

Mail    FREE
In Store   FREE

You can return products purchased online by mail or at a nearby GameStop store. A receipt is required for all returns and exchanges.

GameStop Returns and exchanges for in-store purchases are subject to the following guidelines:

  • A receipt is required for all returns and exchanges.
  • Unopened new merchandise (except tablets) = full refund within 30 days of purchase.
  • Opened new merchandise (including tablets) = identical exchange within 30 days of purchase.
  • New accessories (opened or unopened) = full refund within 30 days of purchase.
  • Unopened new tablets = full refund within 14 days of purchase.
  • Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30
  • Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase.
  • Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.



 
Products with a pre-owned guarantee have been carefully tested and are guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or within 30 days of purchase for an identical exchange.
 
 

 

If an item you purchased is defective or was damaged, let us know within 30 days and we’ll replace it with a similar item.

After 30 days from purchase, terms and conditions of manufacturer’s warranty apply to defective video games systems and computer hardware.

 
If your order has not been processed, you may be able to change or cancel it from your Order History page. Once you’ve signed in to your order history, click on an order number to see what options are available.

 

 

GameStop Logo

Updated 7/9/20 @ 2:00 PM CT

To Our Valued Guests,

On behalf of the entire GameStop team, we would like to say thank you again for your loyalty and support. When the COVID-19 pandemic first began, none of us could have predicted how long it would last, or how dramatically it would alter our lives.

During this time, we’ve worked diligently to adapt our business so that we can continue to be there for you, our associates and communities. We’ve learned and implemented new operational practices in order to safely deliver the gaming and entertainment products that you enjoy. Throughout it all, our associates have remained steadfast to serve you and each other. I am very proud of the resilience they’ve demonstrated during this time.

Now that local mandates allow us to open GameStop stores in your area, we want to share with you our own demanding criteria for reopening them in the safest manner possible. The health and well-being of each of you and each of our employees are our greatest areas of focus. Until a store meets the criteria below, we will not reopen it until we are satisfied that it is safe to do so. Notably, we have implemented additional safety measures that go beyond your state’s safety requirements to reopen. These standards include:

 



Accepting trades of current-gen games, hardware/consoles, controllers, headsets, and phones. All items will be disinfected for customer and store associate safety.

Continuing to offer contactless [email protected] pick-up at select stores for online purchases, through the GameStop mobile app or by contacting your local store.

Accepting all payment methods, including cash, chipped and non-chipped credit/debit cards, and GameStop and Visa/MC gift cards.

Store associates conducting daily pre-work health self-assessments

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To ensure the safest possible environment, all guests will be required to wear a face mask/covering while inside a GameStop store. Our associates will also wear a face mask/covering at all times. We also encourage guests to utilize the hand sanitizing station found in each store.

Installing plexiglass shields at our cash registers

Operating on reduced store hours

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Displaying in-store visual cues to support social distancing & no more than 5 customers in the store at a time

Accepting returns and exchanges on a limited basis for only credit or credit card returns

Accepting returns and exchanges on a limited basis for only credit or credit card returns

These safety measures are grounded in transparency and in accordance with the guidance of your state and local public health authorities. More than that, they are the right thing to do to better serve our customers and our employees.

While the situation remains very fluid, GameStop is here for you. Come shop with us the way that makes you feel the safest. Whether that’s in-store, through our contactless [email protected] curbside service or online using gamestop.com or our mobile app, we’ll be ready to meet your needs.

My sincerest hope is that you and your family continue to be safe and well, as together we navigate these extraordinary circumstances.

Sincerely,

George Sherman Signature

George Sherman

Chief Executive Officer, GameStop