How should a customer respond to an item not received?
If you are a customer and have yet to receive an item you ordered, you should check the estimated delivery date provided by the seller or shipping carrier.
- If the item is past the estimated delivery date, you should contact the seller to inquire about the status of your order.
- You can check the tracking number provided by the seller or shipping carrier to see if the package is in transit or has been delivered.
- Suppose the seller is unresponsive or unable to provide a satisfactory resolution.
- If the seller can not provide a tracking number, the chance is there is not one, and you will most likely win the case.
- If the tracking number is provided by the seller or shipping carrier and determines the package has been delivered.
In that case, you can file a claim with the shipping carrier or open a dispute with the online marketplace or payment service you used to purchase the item. It’s also essential to keep all correspondence and tracking information for reference.
How should you as a merchant respond to an item not received?
If you are a merchant and a customer has reported that they did not receive an item, you should check the shipping carrier’s tracking information to confirm the package’s status if one was provided.
If the package has been marked as delivered, you may ask the customer to check with their neighbors or contact the carrier to inquire about the package’s whereabouts.
- If the package is still in transit, you should provide the customer with the tracking information and assure them that you will assist in any way possible.
- If the package is lost or stolen, you should work with the carrier to file a claim and offer a refund or replacement to the customer. It’s also important to keep all correspondence and tracking information for reference.
- If you are a merchant and a customer has reported that they did not receive an item, you should first check the shipping carrier’s tracking information to confirm the status of the package.
- If the package has been marked as delivered, you may ask the customer to check with their neighbors or contact the carrier to inquire about the package’s whereabouts.
One scenario would be to use the Shanti Letter as a scare tacit. It’s also important to keep all correspondence and tracking information for reference.
