If you’re not satisfied with your purchase for any reason, you can always return it.
You will be responsible for the total cost of shipping costs, customs duties, and/or courier charges.
Final sale Items cannot be returned nor exchanged.
NOTE: Please return each item individually using separate shipping boxes. If you have any further questions or if you believe you have received a defective product or an incorrect item, then please send an email with a brief description of the issue and photographs to our customer service team at customercare@italist.com.
We are committed to offering only the highest quality, authentic, brand-new luxury goods. Products are sourced and curated by our partner boutiques in Italy, and all of the items are imported directly from the luxury boutiques to you.
We have an extensive vetting process to ensure that we only offer genuine luxury goods, but if you have any concerns regarding a product’s authenticity, please let us know.
If you believe that you’ve received a product that’s not authentic, then please fill out this Intellectual Property Rights Feedback form within 30 days of delivery.
Please note, you will need to provide the following supporting documentation for us to evaluate your claim: