JCPenney Return Policy
A simple view of JCPenney's return policy. You can return products purchased online by mail or at a JC Penney store.
What if I don’t have a receipt?
Without a receipt items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. The refund will be calculated at the item’s lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher. Some rules apply. Please see below.
Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. JCPenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa; Passports; Matrícula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.
For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive a refund of the purchase price excluding the sales tax.
How can I return my order?
At a JCPenney store: – Bring your order to one of our JCPenney stores. This is the quickest way to return merchandise and receive a refund or store credit. To return furniture items, call customer care at 1.800.442.7902.
By mail: – Complete the “returns” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, order number and the approximate date of purchase with the item and mail it to the JCP.com facility nearest you. Customers are responsible for the return postage. Credits can take up to 4 weeks based on shipping and processing time.
The address for your return is one of the following:
Reno
JCP.com facility
11111 Stead Blvd.
Reno, NV
89506-1500
Kansas City
JCP.com facility
10500 Lackman Rd.
Lenexa, KS
66250-0001
Columbus
JCP.com facility
5555 Scarborough Blvd.
Columbus, OH
43232-4730
What if I made the order on JCP.com?
Merchandise sold exclusively on JCP.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise delivered was the wrong item, is damaged, defective or was shipped to a location other than the shipping address that was provided when ordered. . Manufacturers’ warranties may apply in certain situations.
• Items purchased at JCP.com are eligible for refund of the purchase price on the original method of payment. Orders purchased with PayPal will be refunded as cash when the customer is present at the point of return or as a check to the customer’s billing address when the customer is not present.
Can I exchange Sephora inside JCPenney products?
JC Penney are happy to exchange your new or gently used purchases of merchandise made in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com, for another product within 60 days of purchase with a receipt.
How can I return Sephora inside JCPenney?
In order to obtain a refund in the same form of payment as your purchase was originally made at (i) a Sephora inside JCPenney (SiJCP) location, or (ii) at Sephora’s freestanding locations (Sephora Freestanding), or (iii) on JCP.com, or (iv) on Sephora.com, the merchandise must be returned within 30 days of the purchase date with a sales receipt. For receipted or verified and approved returns of merchandise purchased at a SiJCP location, Sephora Freestanding location, JCP.com or Sephora.com (including those paid through Klarna) made 31-60 days after purchase, JCPenney offers JCPenney store credit in the form of a Merchandise Return Voucher, which may be used for any merchandise sold at a JCPenney location or on JCP.com. Merchandise Return Vouchers are not valid for use in Sephora Freestanding locations or on Sephora.com. The Merchandise Return Voucher has no expiration date, cannot be redeemed for cash, reloaded, transferred to others or sold and will not be replaced if lost or stolen. JCPenney is not able to process returns of any merchandise purchased, in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com after 60 days of the original purchase. We are happy to exchange your new or gently used purchases of merchandise made in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com, for another product within 60 days of purchase with a receipt.
What can’t be returned?
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, Ear Piercing Kits, Perishable Foods and Services.
Returns by Mail
What are the return exceptions?
Face Masks:
All sales are final for face masks (including masks sold separately and in bundles of more than one) and are not returnable. Our policy ensures that masks have not been worn or tried on.
Body Jewelry/Ear Piercing Kits:
o All sales are final for Body Jewelry and Ear Piercing Kits (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes) and are not returnable. Our policy ensures that body jewelry has not been worn or tried on.
• Fine Jewelry:
o All Fine Jewelry and Watches must be returned within 60 days of the purchase date with a sales receipt. All watches must be returned unworn, unaltered, and in the original condition with packaging and any accompanying accessories.
o Special Orders/Personalized Gifts cannot be returned after delivery and acceptance. Refer to the manufacturer’s warranty for defective watches. Certified Jewelry should be returned with the certificate.
• Fitness Trackers and Smart Watches:
o Must be returned within 10 days of purchase with a sales receipt, unworn, and unaltered in original condition with packaging and any accompanying accessories
o Refer to the manufacturer’s warranty for defective watches
o Customer is solely responsible for removing all personal customer data, and disconnecting or unpairing the device from any other devices prior to the return. JCPenney is not responsible for any data left on the device. Should any data be left on the device upon return, JCPenney will delete the data and wipe the device clean. After the return is final, any content will be unrecoverable
• Custom Blinds, Shades and Draperies:
o Custom Blinds, Shades, and Draperies orders are custom fabricated to your exact specifications and can only be canceled within 24 hours of the initial transaction to receive a refund. After 24 hours the order can only be returned if the product arrives damaged, was made incorrectly or has manufacturer defects.
• In-Home Custom Window Treatments:
o JCPenney no longer offers this service. For inquiries call 1-800-543-5436.
• Electronics/Fitness Equipment:
o Electronics/Fitness equipment must be returned within 48 hours of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery.
o Refunds will not be issued without a receipt. Prior to returning any electronic product, please remove all personal information or data from the product. JCPenney is not responsible for personal information or data stored on any returned electronic product.
o Merchandise must be returned with all accompanying manuals and accessories. Delivery fees are nonrefundable. Returns will be charged a 15% restocking fee and $85 pick up fee.
o Electronics/ Fitness delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders.
o JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents, Electronics /Fitness delivered products should not be returned to stores.
o For further questions, customers should contact Customer Service at 1-800-322-1189.
• Furniture/Mattress Policy:
o Furniture and Mattresses must be returned within 48 hours of delivery. We encourage you to inspect your merchandise upon receipt.
o Special orders must be canceled by the next business day following order placement and cannot be returned after delivery and acceptance.
o Defects or damages must be reported within 48 hours of delivery.
o Refunds will not be issued without a receipt.
o Delivery fees and Mattress Haul Away Service fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pickup fee.
o Furniture and Mattress delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders.
o JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents, Furniture and Mattresses should not be returned to stores.
o For further questions, customers should contact Customer Service at 1-800-442-7902.
• Major Appliances
Major Appliance protection plans purchased at JCPenney is honored by a third-party provider. Samsung, LG, GE, and Frigidaire honor their respective manufacturer’s warranty agreement through the applicable warranty period. For specific questions regarding vendor information, including user/care guides warranty or rebate information and/or redemption, see contact list below:
Samsung: https://www.Samsung.com/us/supportLG: https://www.lg.com/us/support
GE: https://www.geappliances.com/ge/service-and-support
Frigidaire: https://www.Frigidaire.com
For other Major Appliance questions, please contact JCPenney Customer Care at 1-844-527-2775.
• Special Occasion Dresses:
o Special Occasion dresses must be returned in their original condition with the green return tag in place.
• JCPenney / InStyle Salon:
o JCPenney Salon/The Salon by InStyle Salon returns follow the JCPenney Store Return Policy.
• Optical:
o Custom-made eyewear and unopened contact lenses may be returned for a full refund within 24 hours of customer acceptance.
o Within 60 days of customer acceptance, we will exchange custom eyewear and unopened contact lenses for product of equal or lesser value, if you are unsatisfied with your purchase. Opened contact lenses may not be returned.
o Eye Exams are not refundable.
• Portrait:
o Photos may be returned for a full refund in the original form of payment within 60 days of the purchase date with a sales receipt.
o Without a sales receipt, we will exchange the product for another product of equal or lesser value within 60 days of the purchase date (date will be verified in JCPenney portraits system).
o Digital Images and CD’s cannot be returned or exchanged.
• Special delivery or trucked items
o To return special delivery or trucked items, call customer care at 1.800.442.7902 to arrange for pick up.
o If the item is damaged, and the driver is still there, ask for an Inspection Report and have the item taken back.
• Warranted items
o Specific instructions for items being returned for reasons covered by a JCPenney or manufacturer’s warranty have been included in the package with each warrantied item.
o If you have additional questions, if a part is missing, or if you need warranty information, call customer care at
1.800.322.1189.
