ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method
Return items must be received by us within 28 days of the shipped date to be eligible for a refund.
Customers are also welcome to use their own postage and mail to:ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205
If you would however like to make a return, we will need to know the item name and order number to get you all set up.
Please note that all eligible returns will be refunded to the payment method of the original purchaser.
We are unable to offer gift returns for store credit, refund to a different payment method, or as an exchange at this time. We apologize for any inconvenience.
Provides a pre-addressed shipping label but can be used with your preferred shipper. We recommend purchasing a shipping method with tracking, as ModCloth cannot be held responsible for lost packages that are not able to be tracked.
Provides a pre-addressed shipping label to be used at DHL only. A flat return shipping fee of $10 USD will be deducted from your refund amount once your return is received and processed.
Once your return is completed, you will be notified via email with the details.
Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.
Product Category | Shipping Requirements |
---|---|
Shoes | You must pack them in their original shoe box without any postage stickers |
Swimwear | The hygienic liner must be intact |
Non-apparel items | These products must be in their original packaging |
If you fail to meet these requirements, ModCloth may deem your items non-refundable. ModCloth Return Policy For 2022.