Rite Aid Return Policy

In-Store Return Policy

We want you to be completely satisfied with your purchase. If you are not, we will be happy to help. Rite Aid will handle your return on a case-to-case basis with your satisfaction as our top priority. That’s our goal.

Do I need my Rite Aid receipt?

No! But we encourage you to keep your receipt or have your Rite Aid Rewards card information used during the original purchase so we can quickly refund your item appropriately. Refunds are generally credited using the original payment method. Refunds will be accepted within 90 days of the original date of purchase.

Suppose you do not have your receipt, but you have your Rite Aid Rewards card or phone number used during the original purchase. In that case, we can look for your transaction 48 hrs after the original purchase date and provide you with a full refund on your purchase price.

What is Rite Aid No Receipt Refund Policy?

Can I return or exchange an item without a receipt or Rite Aid Rewards card information used during the original purchase?

Maybe! But you will be required to present a photo ID.*

  • Returns without a receipt or card will receive the lowest promotion price in the last 45 days.
  • Authorized returns without a receipt may be refunded for a Rite Aid Gift Card or a product exchange.

Rite Aid Non-Refundable Items.

Refunds cannot be issued on the following products:

  • Cigarettes & Tobacco Products. Cigarettes and tobacco products can only be returned to the state in which they were purchased, with the receipt from the original purchase.
  • Prescriptions
  • Prepaid cards, Gift Cards or Money Services
  • Lottery Tickets

Rite Aid Coupons Return Policy.

When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and cannot return the coupon that was used.

Online Store Return Policy

We guarantee total customer satisfaction.  For this reason, we are proud to offer free returns on all products.  If you are not 100% satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund.  You will be refunded for the merchandise total plus the applicable sales tax paid.  Shipping and handling charges are not refundable unless the product arrives damaged or the incorrect product was shipped.  Please allow 14 business days to process your return.  Please allow 1 to 2 billing cycles for the credit to appear on your credit card statement.  For the complete online store return policy, please visit riteaid.com/returnpolicy.

Please return your unused merchandise by following the instructions below.

NOTE: We cannot accept online store returns in-store.

Rite Aid Online Return Instructions.

In the event you are unsatisfied with your order for any reason, there are several ways to return your order.

Option 1

Go online and log into your Rite Aid online account or riteaid.com/returns to obtain a Return Number. This will allow you to track the progress of your return online

Option 2

Complete the exchange and return form on the back of your original packing slip. You will not be able to track the progress of your return online.

Option 3

Call customer care at 1-800-748-3243

Return policy for sexual well-being products

Many products sold come with a limited warranty provided by the manufacturer. 


Suppose a product defect is discovered outside the initial 72-hour period. In that case, the Customer must contact the manufacturer of the product for submission of any warranty claim or replacement request. Seller makes no warranties of any kind, express or implied, including any warranty, merchantability, or fitness for a particular purpose, concerning the product purchased. 

Please refer to the manufacturer’s warranty included with the product to determine the remedies for a defect in materials or workmanship. All products have different warranty periods from other manufacturers. No warranty would be valid if the defect was caused by the Customer’s abuse, negligence, or mishandling. 

All merchandise sold by us is only subject to manufacturer’s warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. No labor or inconvenience charges may be included in any warranty claims.



If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Sexual Well-Being Merchant Customer Care Center at 1-800-748-3243 or use email or live chat to report the issue. 

Once Customer Care Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back, and a new product will ship to the Customer.

Costume and Costume Accessory Return Policy.

We only accept returns for costumes or costume accessories purchased from our store if they have a manufacturer defect.

The Rite Aid Online Store is committed to providing you with the highest quality products. To ensure your satisfaction, we ask that you inspect your costumes and or costume accessories upon arrival and contact Customer Care within 48 hours if any problems are found. We will credit or exchange unused, defective items only. Please return the unused items in their original packaging, as items returned without original packaging will not be refunded.

Order Cancellations.

Due to the speed at which we process orders, we may only sometimes be able to cancel an active order before it ships. If you would like to cancel an order you recently placed, and we cannot do so, refuse the shipment when it arrives, and we will credit you when the shipment is returned to our warehouse by the carrier.

* For in-store returns, we accept the following IDs: Rite Aid Rewards card, U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Passport, U.S. Laser Visa, Matricula Consular and select foreign Drivers’ Licenses.