Ross Return Policy
Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions, as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport, or Military ID) may be required and will be entered into the system for refunds. Please note that the system may decline your refund.
What is Ross return policy?
- Full refund on merchandise (not used, worn, or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. If merchandise were paid for with a check, cash would not be issued for five (5) days.
- Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.
- Refunds, store credit, or exchanges will not be given on any used, worn, or altered merchandise.
- A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.
Merchandise returns without a receipt will require a valid picture ID and, if approved by the refund system, will be refunded in the form of store credit or exchanged at the item’s current selling price.
Refunds will not be given on software that has been opened. Exchange for like merchandise only if the software is defective.
Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.
Refunds, store credit, or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For select categories, see the front of your receipt or ask your cashier.
What is Ross Fine Jewelry Return Policy?
The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt.
Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.
What is Ross Swimwear and Lingerie Return Policy?
Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.
The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached.
