Shein Return Policy

Shein is a popular online fashion retailer that offers a flexible return policy to its customers. According to the official website, customers have 35 days from the delivery date to request a return or exchange. Returns can be made for various reasons, including wrong size, damaged item, or dissatisfaction with the product.

To initiate a return, customers can log into their accounts and fill out a return request form. Shein will then provide instructions on how to proceed with the return process. In most cases, the customer is responsible for the return shipping costs.

It is important to note that certain items, such as lingerie, swimwear, and jewelry, have specific return guidelines and may not be eligible for returns. To ensure a successful return, customers should check the product details page for special return policies before making a purchase.

Overall, Shein’s return policy is customer-friendly and provides options for returns and exchanges within a reasonable timeframe.

How Long Do I Have To Make A Return?

You have a maximum of 35 days from the date of your purchase to make a return. Your return package must be postmarked within 35 days after the purchase date. Returns postmarked after 35 days from the purchase date will not be accepted.

What is the return shipping cost ?

Return Shipping is free on your 1st return package for any order. You must use the return label (“Return Label”) we provide (See “How do I make a return?” section for details), then ship the return package postmarked within 35 days from the purchase date.
If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and a $7.99 shipping fee will be deducted from your refund.
Please note that any additional returns must be postmarked within 35 days of the purchase date.

What is the return shipping cost ?

Return Shipping is free on your 1st return package for any order. You must use the return label (“Return Label”) we provide (See “How do I make a return?” section for details), then ship the return package postmarked within 35 days from the purchase date.
If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and a $7.99 shipping fee will be deducted from your refund.
Please note that any additional returns must be postmarked within 35 days of the purchase date.

How To Make A Return?

  1. Sign into your SHEIN User Account.
  2. Go to “My Orders,” find the order that contains the item(s) you would like to return, and click “Order Details.”
  3. Then click the “Quick Return” button, select the item(s) you would like to return, indicate the reason, and click “Next Step.”
  4. Select the “Refund Method.” or
  5. Select the “Return Method“:
  • Return By USPS Return Label: Print the USPS return label.
  • Return By UPS Return Label: You can use the UPS return label (Printer Required) or the UPS QR code (No Printer Required).
  1. Pack your return item(s) securely, in the original package if possible, and securely tape the Return Label outside your return package.
  2. Mail out the return package at your nearest USPS or UPS (as applicable) location. Your parcel must be postmarked within 35 days from the purchase date.
  3. Please note that no refund shall be settled unless the returned items are correctly shipped according to the shipping labels. If there are multiple shipping labels for more than 1 item to be returned, please do not mix them up.

The Return Label we provide only works if you are shipping within the US.

How To Find The Return Label I Generated?

Find the order containing the returned item(s) in your User Account’s “My Orders” section. 

→ Click “Order Details.” 

→ Click “Return & Refund Record” 

→ Click “Details.” 

→ Click” Save the Label” to view and download the Return Label.

Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?

  • 1. You can only return: Unworn, unwashed, and undamaged items and have the original tags attached and the hygiene sticker (if applicable) intact.
  • 2. The following items cannot be returned or exchanged: bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items for which return or exchange is noted as not being supported.
  • 3. Gifts: Cannot be returned or exchanged.
 

 

Important Notice

  •  Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the Return Label we provide.
  • Please make sure you do not include non-SHEIN items by accident in your return package. We will not be responsible for sending back those items to you.
 

Refunds

Refunds will be processed within 7 days after we receive your return package. The refund will be issued to the original payment method or your SHEIN Wallet, as per your request.

Unfortunately, your refund may require an additional 3-5 days to process due to transportation delays. Thank you for your patience and understanding.
  • The original shipping fee, if any, is non-refundable.
 
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your purchase date.
 
START RETURN