Ulta Beauty Return Policy
Ulta Beauty offers a flexible return policy for most items purchased within 60 days, in-store or online, as long as the item is in its original condition and accompanied by the receipt or order confirmation. Returns without a receipt or order confirmation may be eligible for store credit. Certain items, such as opened or used products, may not be eligible for return.
Ultimate Rewards members may have extended return windows, and some items may have special return restrictions. Overall, Ulta Beauty strives to provide a hassle-free return process for its customers.
What Is Ulta Beauty Return Policy
Ulta Beauty is dedicated to making the return process beautifully simple for you. We’re all about bringing you a top shopping experience from start to finish. If you’re not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.
First, a few details:
- All original components must accompany all returns.
- Lost your receipt? No problem! We can locate purchases using your Ultimate Rewards Member number or ulta.com account.
- Suppose you cannot return the product with its receipt, and we cannot verify the original purchase price of the product. In that case, your refund will be in the form of an in-store credit equal to the lowest selling price at which Ulta Beauty sold the product during the 90 days preceding the return. Guests will be asked to provide a valid government-issued ID (i.e., driver’s license, state or military ID).
- To offer the best shopping and product-return experience to as many guests as possible, Ulta Beauty reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
- Items purchased from other retailers, dealers, or resellers and not directly from Ulta Beauty are not eligible for return, refund, or exchange.
HOW TO RETURN OR EXCHANGE A PRODUCT
For purchases made in our stores
Simply bring the item(s) you wish to return to any Ulta Beauty store, and ask one of our associates to assist you in making a return-we’ll be happy to help!
Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit.
If you would like to exchange a product for the same item, no payment is required-just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax.
For purchases made online at www.ulta.com or using the Ulta Beauty App
Online or in-app purchases can be returned to us by mail or by bringing it to any one of our Ulta Beauty stores.
Please note that shipping charges on your original order will not be refunded unless the package was incorrectly shipped or you received defective merchandise.
Returning your online order to one of our stores:
Returning your online order to one of our stores
To avoid return shipping costs and speed up your refund, you may bring returned merchandise to any Ulta Beauty store.
Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials. If you are unable to locate your email order confirmation, you can print it by logging into your ULTA.com account, selecting order status, and then selecting the order number shown on the bottom of the packing slip. You can also access it quickly in the app.
If you return the product within 60 days of the original purchase and it’s accompanied by its original email order confirmation and packing slip (or can be verified in our system using your Ultamate Rewards member ID or Ulta.com account information), you will receive your refund in the form of your original payment. However, if you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card or issued as an in-store credit. In all other cases, the refund will be made in the form of an in-store credit.
Lose something? Online purchases returned to an Ulta Beauty store without the original email order confirmation and packing slip (or cannot otherwise be verified within our systems) are only eligible for exchanges or in-store credit at the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return.
Returning your online order by mail
To avoid return shipping costs and speed up your refund, you may return merchandise to any Ulta Beauty store (see Returning your online order to one of our Stores). However, if you choose to mail your return to Ulta Beauty, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.
If you return a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of an Ulta Beauty eGift Card.
We know you’re put together, so we recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:
ULTA.com Returns Center
1135 Arbor Drive
Romeoville, IL 60446
Return all products to Ulta Beauty by ground-only shipping.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish, and items containing flammable, volatile, or corrosive chemicals). Due to air shipment restrictions and regulations, the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials.
We also recommend that you use a traceable ground shipping method (e.g., UPS or the U.S. Postal Service-insured mail) to track your shipment back to us for a truly flawless return.
After we have processed your return and issued a refund, we’ll let you know via email. You can also look up your return status online by logging into your ULTA.com account and clicking on order status. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.
