Ulta Beauty Return Policy
Ulta Beauty offers a flexible return policy for most items purchased within 60 days, in-store or online, as long as the item is in its original condition and accompanied by the receipt or order confirmation. Returns without a receipt or order confirmation may be eligible for store credit. Certain items, such as opened or used products, may not be eligible for return.
Ultimate Rewards members may have extended return windows, and some items may have special return restrictions. Overall, Ulta Beauty strives to provide a hassle-free return process for its customers.
Return Policy Guide
Return Policy Guide
What Is Ulta Beauty Return Policy
Ulta Beauty is dedicated to making the return process beautifully simple for you. We’re all about bringing you a top shopping experience from start to finish. If you’re not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.
First, a few details:
- All original components must accompany all returns.
- Lost your receipt? No problem! We can locate purchases using your Ultimate Rewards Member number or ulta.com account.
- Suppose you cannot return the product with its receipt, and we cannot verify the original purchase price of the product. In that case, your refund will be in the form of an in-store credit equal to the lowest selling price at which Ulta Beauty sold the product during the 90 days preceding the return. Guests will be asked to provide a valid government-issued ID (i.e., driver’s license, state or military ID).
- To offer the best shopping and product-return experience to as many guests as possible, Ulta Beauty reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
- Items purchased from other retailers, dealers, or resellers and not directly from Ulta Beauty are not eligible for return, refund, or exchange.